HomeComplaintsSnatch Casino - The player's withdrawal is delayed.

Snatch Casino - The player's withdrawal is delayed.

Amount: €417

Snatch Casino
Safety Index:High
Submitted: 03 Dec 2022 | Case closed : 25 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's withdrawal is delayed for 3 days. The complaint was closed as the player stopped responding.

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1 year ago

I am waiting 3 days for my payment in my skrill acount chat said to me that its very bussy the Finance Department. I have verified my acount.but i don see my money.why it needs so much time for payment.other casinos do it immediatelly

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1 year ago

Hello Fotemoul90,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

My account was verified the day I made the first deposit. They asked me for an additional skrill account for withdrawal and I sent it. And since then no one has answered me again

Automatic translation:
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1 year ago

Hello Fotemoul90,

As we recommend to wait at least 14 days for the money to arrive, can you please advise if there's been any update regarding your case since your last post? If still nothing, we will try to intervene.

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1 year ago

Dear Fotemoul90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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