Snatch Casino - The player's verification is stuck.

I have struggle co complete verification. I verifyed my account with sumsub (id, face, adress). Then they asked me for photo (my face with id and their website). I sent them that photo. Then they asked me to verify my adress, though i provided it within sumsub verification with my bank ducoments. So they asked me to provide utility bills with adress where i registered (stamp in passport). But in Russia in Utility bill onle the name of owner is written. A lot of their customers from Russia, but they do not have some sort of localization of document requirements.

Hello Erik111,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Verification procees began at 25 Jan. ID was approved. They asked me for document which is impposible for me to provide. I said them i have no such document, but they do not reply.

I understand that verification may take up to 14 days, but i think they are waiting for the document, which i can't provide them with.

My account is verified and withdrawal was processed successfully

Thank you Erik 111 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick