Snatch Casino - Player’s withdrawals are delayed.

Hallo,

ich habe am 5.11.2024 800€ mit folgendem Bonus eingezahlt und 2000€ Bonus erhalten:

https://snatchcasino6.eu/de/promo/item/welcome-bonus-1st-deposit-absl

Nach erfolgreicher Umsetzung des Bonus konnte ich 7740€ gewinnen.

Ich habe bereits 3x 500€ beantragt.

Die Auszahlungen sind nun schon seit dem 9.11.2024 schwebend und werden einfach nicht bearbeitet, obwohl mein Account seit dem 11.11.2024 vollständig verifiziert ist.

Ich hoffe, Sie können mir helfen den Fall zu lösen.

freundliche Grüße,

Michael *****

Dear Popy71,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hallo Thomas,

nach 15 Tagen habe ich immer noch keine Auszahlung von dem Casino erhalten.

ich hoffe Sie können mir jetzt helfen, den Fall zu klären.

freundliche Grüße,

Michael

Thank you very much, Popy71, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hallo Tomas, Hallo Romana,

Heute hat das Casino die erste 500€ überwiesen. Ist es Zufall, dass das Casino gerade heute angefangen hat, den Gewinn auszuzahlen oder hatten Sie schon Kontakt mit dem Casino aufgenommen`?

Ich bitte den Fall aber noch nicht zu schließen, bis der komplette Gewinn überwiesen wurde, falls das möglich ist.

freundliche Grüße,

Michael

Hello Popy71,

My name is Romi, and I will be assisting you with your case.

Thank you for the update regarding your withdrawals.

I would like to request the presence of a representative from the casino in this conversation.

Dear  Snatch Casino,

Could you possibly provide additional information regarding the withdrawals and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Dear Romi and Popy71,

Thank you very much for your understanding and patience. Please accept our sincerest apologies for the inconvenience caused. Our KYC department is currently experiencing an increased workload with the payment provider. I have just been in touch with them, and they have confirmed that the funds will be processed and sent this week.

We truly appreciate your continued patience and cooperation, and we remain at your disposal should you have any further questions.

Respectfully,

Snatch Casino Representative

Greetings all.

Thank you, Snatch Casino, for the information provided.

Dear Popy71,

Please inform us whenever the payment is received.

Thank you in advance.

Best regards,

Romi

Hallo Romi,

Das Casino zahlt mir wöchentlich 500€ aus. Ich gehe davon aus, dass das Casino generell so langsam die Gewinne auszahlt.

Liebe Grüße,

Michael

Dear Popy71,

We will keep the case open until you receive the full amount.

Best regards,

Romi