The player from Germany deposited €800 and received a €2000 bonus, leading to winnings of €7740. However, his requests for three withdrawals of €500 each have been pending since November 9, 2024, despite his account being fully verified since November 11, 2024.
Snatch Casino - Player’s withdrawals are delayed.
Amount: €7,740
Snatch Casino
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Case opened
Current status
Waiting for player to reply
5d 15h 3m 30s
Case summary
yesterday
Public
Public
2 days ago
Translation
Hello,
I deposited 800€ with the following bonus on November 5th, 2024 and received 2000€ bonus:
https://snatchcasino6.eu/de/promo/item/welcome-bonus-1st-deposit-absl
After successfully implementing the bonus, I was able to win 7740€.
I have already applied for 3x 500€.
The withdrawals have been pending since November 9, 2024 and are simply not being processed, even though my account has been fully verified since November 11, 2024.
I hope you can help me solve the case.
kind regards,
Michael *****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
yesterday
Dear Popy71,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Popy71 has 5d 15h 3m 30s to reply
