Snatch Casino - Player’s withdrawal was delayed.

I play snatch casino for a while

all my document is approve and never have problem to withdrawal…

12 days ago I make a big win (14300 cad)

i try all kind of method to don’t arrive at the point of start a complaint but now….

seriously I never see that! They just don’t want to pay and always have different reason to not proceed my withdrawal

i respect everything and it’s because they receive a lot of withdrawal but in 12 days I receive 400 cad… real joke

please help me to be paid

I send you a lot of screen shot of the situation

Hello steve051121,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

All verified for a lot of of month

my win was made with no bonus

I talk every day but the kyc department is close for the week end so 2 days

in 16 days, I receive 3 withdrawal

-400cad

-500cad

-500cad

the casino always cancel my withdrawal for no reason probably try to make me lost control and play my win

It’s always no ending conversation to receive

very small withdrawal

in the past, withdrawal of 150-200 was fast and no question!

This time for a big win it’s really for the casino to own his promess

Now I just go see… again they cancel the pending withdrawal

Hello? I need help

nothing move 🙁

Dear Steve051121,

I hope this message finds you well.

Could you please forward a screenshot of your withdrawal list, along with any communication between yourself and the casino, to nikolas.b@casino.guru? This information will be very helpful for us to better understand the situation.

If you have already received some of the withdrawals, it seems unlikely that the casino would be unwilling to complete the payment. Additionally, have you considered using an alternative payment method that might expedite the process?

Thank you for your cooperation, and I look forward to your response.

Best regards,

Nick

No problem

in 25 day in receive 4-5 withdrawal of small amount

last week week I receive 2 withdraw of 600cad and always have to fight with the agent

just now last day, without reason they cancel my withdrawal and don’t send me nothing

like you gonna in my screen shot I still have 11690,03$ CAD and I really don’t know why the snatch casino team take time like that

Now I don’t what to do

the agent close the chat and now it’s not possible for me to open chat again

seriously please help me im anxious now

In my last comment I tell you they kick me out from the conversation after that I try with a vpn and surprise possible to connect after I send you screen shot or everything now

Part 2

Dear Steve051121,

We are currently reviewing the situation internally, as we have received multiple complaints regarding similar issues with this casino. I will provide you with an update as soon as possible.

Best regards,

Nick

Please I really don’t know why they do that

the casino said they got license… super

but look…

last week, I receive one withdrawal 600$

this week, wow 2 withdrawals of 600$

why they just take time like that

its look like they want me to tilt and play everything

all the reason is good to take more time to pay me

Every day I have to take minimum 30 min with the agent of snatch to just try to receive a withdrawal…. It’s not a life!

I’m so tired of that

Dear Steve051121,

After further discussion, your complaint will be now forwarded to my colleague Peter (peter.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Steve051121,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Snatch Casino to the conversation to participate in the resolution of this complaint.

Dear Steve051121 and Casino Guru,

We have communicated all the relevant information to our Finance Department for their thorough review.

Rest assured, your request is currently being evaluated, and we will ensure it receives the attention it deserves at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and greatly appreciate your understanding and patience as we work to resolve this matter.

Thank you for your continued support.

Respectfully,

Snatch Casino Representative

Dear Snatch Casino team,

Please let us know as soon as there's news.

Dear Steve051121 and Casino Guru,

Thank you for your patience. We sincerely apologize for any inconvenience experienced.

We have completed the withdrawals of the funds and have informed the player accordingly. From our side, the issue has been resolved.

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Thank you for your understanding.

Respectfully,

Snatch Casino Representative

Thank you Snatch Casino team for your help.

Dear Steve051121,

Could you confirm receipt of your withdrawals?

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject his complaint.The player can reopen this complaint anytime.

Best regards,

Peter