The player from Canada had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The player confirmed that their account was in good standing with all documents approved, yet they had not received an email confirmation for their withdrawal. The Complaints Team had attempted to extend the discussion period by 7 days for additional input from the player. However, the player did not respond within the given timeframe, resulting in the rejection of the complaint.
Snatch Casino - Player’s winnings haven’t been received yet.
Amount: Can$282
Snatch Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
3 times the casino cancel my withdraw.... And When I write at kyc nobody answer me... First time in my life I wait a long time like this for my money and the customers service say the samething all the time.... Its simple I want my money thats it
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10 months ago
Dear Blondieroxy777,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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10 months ago
My account is good. All documents is approved. But I never receive the email confirmation for my withdraw. Is not normal waiting a long time like that for à little amount. 24-48 hours ok but 14 days I never see that all my life
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10 months ago
When I play... No problem for take my money with gigadat but for pay me back is not the samething. Im not happy I need that money and nobody answer back When I write 3 emails......
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10 months ago
Dear Blondieroxy777,
Have you received your withdrawal from the casino yet?
