Snatch Casino - Player’s winnings have been reduced.

This casino is a fraud I put in 30$ won like 6000$ and 4000$ just hoes missing and they keep giving me bull shit about the financial department like give me.my winnings.

Dear jakedorrance23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? If you have redeemed any promotional offer, please specify which one was it. You can forward its name or a specific link when replying.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear jakedorrance23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What are u talking about I way way over did ur bouns wagering . And how does 5000$ just all a sudden vanish from my account evwy time I withdrawal 1000$ eruo in that case like 1400$ Canadian a some how canceled a pending withdrawal and then my money vanish. Ur full of a fake ass casino

I’m sure you understand, jakedorrance23, that I don’t work for Snatch Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem. 

Have you accumulated your winnings with or without an active bonus? If you have redeemed any promotional offer, please specify which one was it. You can forward its name or a specific link when replying.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

It was a welcome bonus and I already past the past the wagering amount.

Is this the exact bonus that you activated and played, please?

https://snatchcasino2.com/en/promo/item/welcome-bonus1

"Terms & Conditions

...

11. The maximum allowed amount for withdrawal which has been won from casino bonus free spins is €100. If the withdrawal amount exceeds allowed amount, the player will receive €100 and rest will be charged from player’s in accordance with the bonus policy.

12. All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times bonus granted. Any exceeded balance will be voided prior to money withdrawal."

Could you please advise how much was the rewarded bonus amount and how much was approved for the cashout? Thank you in advance.

No that's not the.one

Could you please send me a link for the specific bonus that you redeemed?

Dear jakedorrance23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.