HomeComplaintsSnatch Casino - Player's winnings have been confiscated.

Snatch Casino - Player's winnings have been confiscated.

Amount: €280

Snatch Casino
Safety Index:High
Submitted: 13 Jan 2023 | Case closed : 31 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany has been accused of bonus abuse. The casino confiscated his winnings. The complaint was rejected because the player didn't respond to our messages and questions.

Public
Public
1 year ago
Translation

Hello,


I am accused of bonus abuse.


I played a bonus at the casino and then deposited again.

While playing, I noticed that the bonus reactivated even though I had closed it.


Now the casino collects my winnings + my last deposit.


I don't feel like I'm being treated fairly.


Can you help clear this up?

Automatic translation:
Public
Public
1 year ago

Dear Mwandi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you completed the wagering requirements before you made the deposit? How much money was in your balance at that point?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

Dear Mwandi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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