The player from Denmark was struggling to receive 6200 Euros in winnings. After successfully withdrawing 1000 Euros, they received no response from the casino's support or KYC team. The player was further frustrated by a lack of communication and this had lasted for two months. We invited the Snatch Casino representative to join the conversation, who confirmed that 5700 Euros had been sent and the player's account was only frozen due to multiple unsuccessful login attempts. After reviewing the evidence provided by the casino, we confirmed the payment and marked the complaint as 'resolved'.