The player has deposited money into his account, but the funds seem to be lost. The player later confirmed that the deposit was credited successfully, therefore we marked this complaint as resolved.
Snatch Casino - Player’s deposit has never been credited to his account.
Amount: €25
Snatch Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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2 years ago
Translation
Hello, I transferred €25 to Snatchcasino on October 30th, 2022 at 8:30 p.m. This was also charged to my account (see attachment).
The support tells me that the money has not been received and so my money has disappeared and the bonus and free spins were also not granted.
Automatic translation:
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2 years ago
Dear Ricardito66,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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2 years ago
Translation
The amount of €25 was credited to me with the help of SKRILL at SnatchCasino.
Automatic translation:
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1 year ago
Awesome news, Ricardito66. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
