HomeComplaintsSnatch Casino - Player’s account has been closed and winnings confiscated.

Snatch Casino - Player’s account has been closed and winnings confiscated.

Amount: €9,650

Snatch Casino
Safety Index:High
Submitted: 24 Dec 2024
Case opened Current status

Waiting for player to reply

5d 21h 45m 37s

Case summary

yesterday

The player from Ireland has his account closed by Snatch Casino after winning €8650 without activating the offered bonus. He successfully processed three withdrawal requests but was later informed that his account was closed, leading to the confiscation of his remaining balance. He seeks assistance in retrieving his winnings, which he believes were unjustly taken.

Public
Public
yesterday

Hello


I've been an active player with Snatch Casino since October 2023, and recently they've been sending me VIP offers. A VIP manager got in touch a couple of weeks ago and said if I deposited €1000 I could have a €1250 bonus, which I agreed to and deposited.


I played with my cash only and hadn't activated the bonus. I won a total of €8650 on roulette and blackjack, bringing my total balanec to €9650. The maximum you can withdraw from them is three lots of €500, so I requested these.


My first three were processed, and I requested three more. Shortly after on 18th December I received an email saying


'We are writing to inform you that, following a thorough review, your account with us has been closed. This decision has been made by our administration in accordance with our terms and conditions.

As part of this process, any remaining balance in your account has been deducted. This action was taken in line with our policies and the specific circumstances related to your account.'


They have essentially decided to steal the cash winnings in my account, and they have not responded to my attempts to reach out since. I don't think they have any fair grounds to confiscate my cash winnings, which were obtained without the actual use of any bonus.


Your help in retrieving my winnings would be most appreciated, as I note they have a high trust value with yourselves - one of my key reasons for joining them in the first place.


Kind regards


Johnny


Public
Public
yesterday

Hello johnnersmys,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • What kind of bonus did you claim?
  • When was the last time you spoke to the casino and what was it about?
  • Did they give you any explanation regarding their decision?


Looking forward to your answer.

Regards,

Nick



Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

johnnersmys has 5d 21h 45m 37s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news