The player from La Rioja reports that his account is closed due to multiple accounts, despite claiming that his account is unique and fully verified. He requests a refund of his 20 euro deposit.
Snatch Casino - Player's account has been closed.
Amount: €20
Snatch Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
4d 7h 57m 3s
Case summary
2 days ago
Public
Public
3 days ago
Translation
Hello, I made a deposit of 20 euros, and my account was closed. I contacted support via chat, and they told me the reason was multiple accounts. This is not serious since I explained that the account I have is unique and was fully verified with the requested documents. Therefore, I request a refund of my money, totaling 20 euros.
...I am attaching my transaction number from Skrill for the 20 euros deposited to the casino.
Automatic translation:
Public
Public
2 days ago
Dear Marival,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly your account was blocked?
- Have you played any games before your account has been blocked?
- Was the refund of your remaining funds promised by the casino?
- Could you please share your communication with the casino regarding the issue? My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
