The player from La Rioja reports that his account is closed due to multiple accounts, despite claiming that his account is unique and fully verified. He requests a refund of his 20 euro deposit.
Hello, I made a deposit of 20 euros, and my account was closed. I contacted support via chat, and they told me the reason was multiple accounts. This is not serious since I explained that the account I have is unique and was fully verified with the requested documents. Therefore, I request a refund of my money, totaling 20 euros.
...I am attaching my transaction number from Skrill for the 20 euros deposited to the casino.
Dear Marival,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas