The player from Sweden had trouble withdrawing winnings, experienced issues with purchased bonuses not opening, and described inefficient customer service responsiveness via both live chat and email. We requested additional information to understand the situation but received no response from the player. Consequently, the complaint was rejected due to a lack of communication.
Snatch Casino - Player has withdrawal and bonus issues.
Amount: 2,000 kr
Snatch Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
I PROMISE YOU, AS SOON AS YOU WIN, YOU WILL NEVER GET YOUR MONEY OUT!!!!!!!!!!!!!
I have also purchased bonuses that didn’t open at all.
The live chat is of no use.
If you send an email, they respond after a wait of 1 month
Automatic translation:
Public
Public
3 months ago
Dear MILLE3,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you have kr2000 in your casino account that you can't withdraw?
- Have you made any successful withdrawals before?
- Could you please clarify the bonus purchase? Did you try to buy an in-game bonus feature?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
