Snatch Casino - Player has withdrawal and bonus issues.

I PROMISE YOU, AS SOON AS YOU WIN, YOU WILL NEVER GET YOUR MONEY OUT!!!!!!!!!!!!!

I have also purchased bonuses that didn’t open at all.

The live chat is of no use.

If you send an email, they respond after a wait of 1 month

Dear MILLE3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you have kr2000 in your casino account that you can't withdraw?
• Have you made any successful withdrawals before? 
• Could you please clarify the bonus purchase? Did you try to buy an in-game bonus feature?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear MILLE3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.