The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.
Snatch Casino - Player claims that payment has been delayed.
Amount: €800
Snatch Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Snatch Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hello,
On 19.03.23 I have requested a cashout on this casino.
After nothing was happening after a few days , I was contacing the live Chat . A chat Bot gave me some standardised answers, and I wrote Emails to their so called "fincancial department". I am not getting any answers what so ever. Since 11 Days now I have not received a single reply. When I get back to the live Chat , the Chat bot just suggests to me to reach out via Email. But Like I said not a single reply since 11 days. They are completely ghosting me.
The Bot then stated that, they have wrote emails to me. But I would not be able to recieve them due to my email account ....
How can this casino be rated 8.1 ? As I read in the comments there are plenty of complaints like this.
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1 year ago
Dear rojroj22,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Hello,
it turned out to be a technical error. I would like to withdraw the complaint. Payout is now complete.
Thanks
Automatic translation:
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1 year ago
Dear rojroj22,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
