Snatch Casino - Player believes that their withdrawal has been delayed.

The casino claims they process withdrawals within 12 to 24 hours, but I have been waiting for about 9 days now and nothing has happened. My account is verified and ready for withdrawal. They do not respond to emails. The live chat provides only the same responses, repeatedly asking for ID, selfies, bank account details, etc., to be sent to the finance department. I have sent these documents three times via email. I wonder why they offer live verification if I still have to send everything through email. I paid with my own account, not through any other means. Please help, Casino Guru. Sincerely, Giovanni.

Dear rayanmaxim68,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello everyone, part of the money has arrived, we can shoot the case, best regards, Giovanni

Thank you for your efforts

Dear rayanmaxim68, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

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Thank you so much for your time. 

Best regards, 

Casino.Guru