The player from Italy is facing account suspension at a casino, without clear explanation after betting. The player is seeking assistance on how to withdraw funds from the account.
Snai Casino - Player's account has been suspended without explanation.
Amount: €4,000
Snai Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
4d 23h 37m 25s
Case summary
2 days ago
Public
Public
1 week ago
Translation
Hello, my name is Sonia Vantaggi. I registered on Snai about 3 months ago and after placing a couple of bets, I found my account suspended based on Article 14. Ever since that day, I've been asking for explanations and most importantly, how to withdraw my funds via email, but I'm being ignored. What should I do?
Automatic translation:
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1 week ago
Dear lottusbinch,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snai Casino.
I checked the rules on the website but I struggle finding article 14
Please allow me to ask you a few questions, so I can better understand the situation.
- When exactly was your account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with or without an active bonus?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 week ago
Translation
on March 4th they sent me:
Dear Customer,
we inform you that, pursuant to article 14 of the Contract for participation in remote gaming, SNAITECH has suspended your Gaming Account for technical checks, therefore all operations will be inhibited, including deposits and withdrawals.
The provision will have a maximum duration of 180 days, at the end of which the operation of the Gaming Account will be restored, except in the case of disputes subject to investigations by the competent Judicial Authorities.
A greeting,
The SNAI Team
from then on I sent 20 emails asking for explanations and how to withdraw the money but they didn't respond
I have never used bonuses I made a sports bet
Automatic translation:
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5 days ago
Thank you for your reply, lottusbinch. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take issues related predominantly related to sports betting activity.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
Casino Guru is examining the case
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