The player from Italy has a blocked Snai account under Article 14 and is unsure of the reasons for the closure. They seek clarification on how to retrieve the 300 euros remaining in the account.
Snai Casino - Player's account has been closed unexpectedly.
Amount: €300
Snai Casino
Safety Index:Above averageSafety Index
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6.7
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Case opened
Current status
Waiting for Casino Guru to reply
6d 14h 41m 53s
Case summary
9 hours ago
Public
Public
2 days ago
Translation
My Snai account has been blocked due to Article 14. I don't understand what I did wrong, and I even have 300 euros in the account. I'd like to know how I can retrieve them.
Automatic translation:
Public
Public
13 hours ago
Dear StefanoGatti,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snai Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
