Smokace Casino - Player’s struggling to withdraw his winnings.

It won't let me withdraw. It's been 1 month. Now he says that in 15 more business days they will give me an answer. I play a lot. I am already a level 1 player. That means that I place a lot of bets in slot machines, casinos and arcades. I bet a lot, many times I lose and I won.

But they won't let me withdraw yet.

Dear Gustavo2901,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello. Yes, the account has already been verified correctly. The account is now under review, they told me that in 15 business days they would notify me of the status of the account. It's a problem with my account.

Thank you, Gustavo2901, for the update. I will set the timer for two weeks and check back with you when the investigation is completed. If you have any updates earlier, please let me know. Looking forward to hearing from you.

Dear Gustavo2901,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.