Smokace Casino - Player's account has been closed without explanation.

The only problem here is that I am trying to understand why my account was closed at this casino even though I always complied with all the rules. The live chat doesn't clarify my doubts and the email doesn't inform me of the reason. The incompetence of this casino is so great that if they don't reopen my account, I want all my information deleted.

Hello Atanasio,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Smokace Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do you have any real money balance left on your account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick, good afternoon. So, the account had been verified successfully. I sent the necessary documents and everything was fine. I believe I have had the account created since July 1st. I made two deposits of 250 euros and withdrew 3000 euros. Everything was fine, I didn't use any of the available bonuses or anything like that. The only time I contacted support was because every time I raised money, in the "withdrawal" section the value did not update, remaining stuck at 3000. So I contacted support to let them know what happened as it could be a casino bug. I asked the casino for proof, they didn't provide me with anything and Live Support, instead of giving me a credible answer, just said "send an email to the risk department". I was really enjoying this casino. It is therefore impossible to maintain a good relationship and I believe that even if this is resolved I have my doubts about credibility with the player.

Do you have any real money balance left on your account?

No. Everything was withdrawn to the account via bank transfer.

Hello Atanasio,

Unless you had any balance on your account, the casino can close it without any reason given and nobody can force them to do otherwise.

Is there anything else we could assist you with?

Good shit then. Therefore, they do what they want and feel like doing. If you can't help, I don't need anything else.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Hello Atanasio,

We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

I don't care about the nickname, close this complaint and I'll shit in the smokace casino.