Dear Michal,
We are providing information regarding this complaint.
We inform you that on November 13, 2023, the account was closed according to the following rules:
7.5. If a player closes their casino account due to a "gambling problem"/"loss of control over gambling"/"gambling addiction", then the player is prohibited from playing on casino partner sites.
The player agrees not to open a new account. The casino is not responsible for your opening a new account or any losses you may incur after opening a new account. We reserve the right to close an account created in violation of these rules at any time.
05/07/2020 The player himself closed his account due to gambling addiction in our subsidiary project.
09/10/2023 The player deliberately bypassed the blocking by providing other data and registering on our project.
Due to a violation of the project rules, the account was closed on 11/13/2023, and the balance of 2650 EUR was canceled.
An email was also sent to the player on November 13, 2023 with details.
We inform you that all actions regarding the player’s account were carried out strictly in accordance with the current rules of our casino.
Best wishes,
Smokace Casino Risk Department.
Dear Michal,
We are providing information regarding this complaint.
We inform you that on November 13, 2023, the account was closed according to the following rules:
7.5. If a player closes their casino account due to a "gambling problem"/"loss of control over gambling"/"gambling addiction", then the player is prohibited from playing on casino partner sites.
The player agrees not to open a new account. The casino is not responsible for your opening a new account or any losses you may incur after opening a new account. We reserve the right to close an account created in violation of these rules at any time.
05/07/2020 The player himself closed his account due to gambling addiction in our subsidiary project.
09/10/2023 The player deliberately bypassed the blocking by providing other data and registering on our project.
Due to a violation of the project rules, the account was closed on 11/13/2023, and the balance of 2650 EUR was canceled.
An email was also sent to the player on November 13, 2023 with details.
We inform you that all actions regarding the player’s account were carried out strictly in accordance with the current rules of our casino.
Best wishes,
Smokace Casino Risk Department.