Slotvibe Casino - Player’s deposit was not credited.

Hi. I made several deposits last week on this casino and at 09.07.24 I deposit one more time the amount of 4000 nok. The amount left my bank but it never credited to my gaming account. I contacted the live chat and explained. They asked me for a screenshot to check that I got charged. I provided. They told me to wait for 2 hours because it was pending. After 2 hours it was saying on my page that was rejected for technical reasons, I was saying over and over that they took my money. They answered that thr money will come back to my bank account in 3- 5 days. It had been passed 6 days and no money returned back in my bank account. Before that I send several emails to support, they asked again screenshot which I send. The only thing they did is to answer that they will check about it . I send more emails but they stop answering. I have their email and screenshot ftom my bank or bank statement if you want me to show

I would like your help please

Dear vkaisis, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Whatttt; my payment provider, this has nothing to do with it, it's the casinos fault and their payment provider, my bank completed the transfer, the bank will say they did their job, can you try somehow to contact with the slotvibe casino, maybe they will reply to you, I will tell you something more which may help, in the same day I made the same amount(4000 nok) deposit to king Billy casino and the same thing happened, I got charged to my bank I contacted king Billy support and they said they will handle it. On the very next day the money credited to my gaming account, on the contrary with slotvibe casino who was saying you need to wait, our provider will send you the money back and similar irregularities. They have the same payment provider since both belongs to Dama.nv. on my bank on both payments it shows the same company when I pay with my debit card.(nTells online technologies & computer training) I assure you in this case my Revolut bank can bot help even if I make a case. King Billy was very helpful in this and their customer support

Well, the first step is always to contact the payment provider to check if the money was successfully transferred to the casino, or if the money is stuck somewhere in between. Have you tried contacting your bank?

Hi. I contacted my bank and the transaction is completed. Slotvibe asked from me a screenshot from my bank showing that the status is completed and I did sent it. Day 8 and still they have done nothing

Please forward me all the communication between you and the bank as well as between you and the casino regarding your lost deposit at veronika.l@casino.guru. Thank you.

Dear vkaisis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

problem solved. slotvibe casino added the deposit in my gaming account after 18 days the worst casino i have ever played

Dear vkaisis,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru