Ryan, a player from Czech Republic, expressed her dissatisfaction with the casino’s services.
They only take money and don't withdraw back to the same card. Scam online. I have sent over 30 emails and they don't even care just copy and paste for the same emails until you give up. Scammers end up keeping your money. DON'T play here
Hello Ryan.
Thank you very much for submitting your complaint. We are sorry to hear about your negative experience with the Slot V Casino and we absolutely appreciate that you shared your experience with the Casino Guru team. Has the casino provided you with any explanation why it is not possible for you to use the same card to make a withdrawal?
Dear Ryan,
You were requested to provide additional documents to verify your account due to the fact that you violated casino rules - used someone else's card.
An email was sent to your inbox requesting additional documents, but you refused to provide them.
To be able to withdraw funds, you only need to verify your account, for this, please send the documents that were requested from you.