HomeComplaintsSlotV Casino - Uncertain case.

SlotV Casino - Uncertain case.

Amount: €300

SlotV Casino
Safety Index:Low
Submitted: 03 Feb 2020 | Case closed : 27 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Ryan, a player from Czech Republic, expressed her dissatisfaction with the casino’s services.

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4 years ago

They only take money and don't withdraw back to the same card. Scam online. I have sent over 30 emails and they don't even care just copy and paste for the same emails until you give up. Scammers end up keeping your money. DON'T play here

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4 years ago

Hello Ryan.

 

Thank you very much for submitting your complaint. We are sorry to hear about your negative experience with the Slot V Casino and we absolutely appreciate that you shared your experience with the Casino Guru team. Has the casino provided you with any explanation why it is not possible for you to use the same card to make a withdrawal?

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4 years ago

Dear Ryan,
You were requested to provide additional documents to verify your account due to the fact that you violated casino rules - used someone else's card.
An email was sent to your inbox requesting additional documents, but you refused to provide them.
To be able to withdraw funds, you only need to verify your account, for this, please send the documents that were requested from you. 

Edited
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4 years ago

Hello Ryan.

 

Could you confirm the casino statement? Please, be aware that in case you fail to respond in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. 

The player can reopen this complaint anytime.

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