Slotuna Casino - Player's withdrawal is delayed.

The casino refuses to pay me a withdrawal of 360 euros, and I haven't received any response from them. Please help me.

Dear geinersantillan337, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Hello, I am still having problems with my withdrawal and when I speak to the chat they always send the same copied texts that they are processing the withdrawal but there is no progress.

It is the first time I play in this casino and I made the withdrawal 5 days ago but the withdrawal status has not progressed and I would like to know if it is possible and how I can send files and photos of what they answer me when I ask about my withdrawal. This seems like a joke.

I send files of what they send me when I ask about my withdrawal and every day the same senseless answer and also the status of the withdrawal from 5 days ago