Slotuna Casino - Player questions casino's review credibility.

I wanted someone to answer me how a high positive review score comes out, when I only see one review while reading many complaints about delays and postponements in withdrawing funds. Of course, I see this phenomenon in many casinos, having a high score with non-existent comments. Thank you for your time.

Dear ignatiadis64,

Thank you very much for submitting this complaint. If you are interested in how our review system works, I recommend you read our article here: https://casino.guru/our-casino-reviews

At Casino Guru, we take a comprehensive approach to reviewing online casinos to provide players with trustworthy and transparent information. Our reviews focus on several key aspects that help determine a casino's safety and reliability.

First, we analyze the casino’s reputation by looking at its history, including any unresolved player complaints. Casinos that demonstrate fairness and player-friendly practices tend to score higher in our ratings. Licensing and regulation are also crucial factors, as we evaluate whether the casino operates under reputable jurisdictions that provide strong player protections.

We carefully examine the terms and conditions of each casino, ensuring there are no unfair or overly restrictive clauses that could negatively affect players. Additionally, player feedback is an essential part of our process. Complaints submitted through our platform are reviewed thoroughly, and casinos that resolve issues quickly and fairly benefit from a better reputation score.

Other factors, such as the reliability of payment systems, game fairness, website usability, and the casino's overall transparency, are also considered in determining the Safety Index. Our goal is to provide you with a clear and balanced assessment, so you can make informed decisions about where to play.

If you have any other questions, do not hesitate to ask. Thank you in advance for your reply.

Best regards

Veronika

Dear ignatiadis64,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.