Slotum Casino - The player's withdrawal has been declined.

Dear all

I hope you are doing well

I successfully verified my account with the casino and already had 2 withdrawals. In the 3rd one they decided that my documents are not approved and to send them again. I did and I also deposited with a new personals credit card which I uploaded and I requested withdrawal to.

on top they send me an email that no bonus for me. Kindly note that I didn’t use the welcome only the free spins after.

Thank you

Dear Kiriaki,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few more question before we would try to contact the casino. When did you first request a withdrawal from the casino? When was the list time you've received any withdrawal from the casino or the last deposit you made? Did the casino give you any kind of explanation of the declined withdrawal request? Also please send me any relevant comunnication between you and the casino to nikolas.b@casino.guru. Looking forward to your answer.

Best regards,

Nick

Dear Nikolas

thank you for your response.

22/7/2021 was the last accepted withdrawal from them. I immediately will send you latest transcript

thank you again

Dear Kiriaki,

As it seems, the payment was most likely refused because you used the card and it needed a verification. Could you please advise if the new card is already verified or if the status of the payment changed somehow?

Dear Kiriaki,

Please note that if we won't get any respond from you within the next 7 days, the complaint will be rejected.

The complaint will be now rejected for the above mentioned reason.