Slotum Casino - Player’s experiencing difficulties contacting casino support.

Amount: 25,000 руб

Slotum Casino

Safety Index:Above average Submitted: 16 Apr 2020 | Closed : 01 May 2020

Closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Ukraine has been trying to contact casino support without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

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Novice

Ukraine

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4 years ago

OriginalTranslation

Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Petronela

Head of Complaint Resolution Center

Public

4 years ago

Dear Віктор,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Why you have been trying to contact casino support? Was your account blocked? Could you please elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

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Petronela

Head of Complaint Resolution Center

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4 years ago

Dear Віктор,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Head of Complaint Resolution Center

Public

4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.