Slotum Casino - Player’s experiencing difficulties contacting casino support.

Amount: 25,000 руб

Slotum Casino

Safety Index:Above average Submitted: 16 Apr 2020 | Case closed : 01 May 2020

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Ukraine has been trying to contact casino support without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

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Novice

Ukraine

Private

4 years ago

OriginalTranslation

Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public

Petronela

Complaints Team Lead

Public

4 years ago

Dear Віктор,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Why you have been trying to contact casino support? Was your account blocked? Could you please elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

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Petronela

Complaints Team Lead

Public

4 years ago

Dear Віктор,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Complaints Team Lead

Public

4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.