The player from Germany won €7000 at Slotum Casino and has been unable to withdraw the funds. The customer service has been delaying the process for 2 days and is giving unhelpful responses.
Slotum Casino - Player’s €7000 winnings withdrawal delayed.
Amount: €7,000
Slotum Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for player to reply
1d 5h 9m 9s
Case summary
6 days ago
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3 weeks ago
Translation
I'm from Germany, but for some reason, I can't select Germany here. I won €7000 at Slotum Casino and their customer service has been giving me the runaround for 2 days. I've asked them why it's taking so long, but the same response keeps coming back, which is unbelievable. I keep hearing that the bosses are off for the weekend or on break and it's going to take a while! I need help!
Automatic translation:
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3 weeks ago
Hello nagsinm,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotum Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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3 weeks ago
Translation
Hello, this is not my first withdrawal. Five days have passed now and I keep getting the same answer.
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3 weeks ago
Translation
I have won on this site before and had the money in my account after just a few hours. And now I keep getting the same answer from the unfriendly customer service that I should be patient. After five days, I have every right to ask for my money. I keep getting the automatic message that I should be patient. I am really very desperate. It is about €7000.
Automatic translation:
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1 week ago
Hello nagsinm,
The recommended time frame for any withdrawal in any casino is 14 days so please let us know by the end of the week if there's been any update regarding the payments. Until then I can only advise to wait.
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6 days ago
Dear nagsinm,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
nagsinm has 1d 5h 9m 9s to reply
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