The player from Germany cannot withdraw winnings from a free spin bonus. The first issue lied in high minimum withdrawal limit, however after the recommendation of the casino representatives to try another payment method, the player was able to receive his winnings and the complaint is resolved.
Slotum Casino - Player cannot withdraw winnings.
Amount: €130
Slotum Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
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I deposited 25 euros got a bonus of 200 percent, plus 200 free spins 20 pieces a day, then got 2.15 euros out of 20 free spins had to wager these 50 times that I managed was when over 300 wanted to withdraw and then the shock at least paid out via Bank are 500 euros but the minimum deposit is 20 euros which is very cheeky! The support could help me after over 3 hours was the only tip I should win more so that I get to 500 euros. I made it the next day and was mega happy. Then I should verify where all possible obstacles were put in my way, but I overcame them all! Then came the next hammer 🔨 the maxwin from the free spins is 130 euros! I looked several times in the terms and conditions and was able to This section that was shown to me is impossible to find net! I always check something like that before making a deposit! Then I accepted it and wanted at least the 130 euros. Now they tell me that I can only pay out with the one I paid in, in my case by bank transfer, but since I only have 130 because they have deducted 370 because of alleged maxwin, I could pay out more net! So I can win more than 130 euros net , but a payout is not possible for less than 500 euros! Then I spent many hours in live chat and they told me I can pay out via mifinity if I verify the account there with whom I did and was asked several times I should request the payout, it works now ! I have screenshots of it! Each time the payout was refused and I put off waiting again. Today it took more than 5 hours and at the end they said I have to deposit again via mifinity to be able to withdraw! I paid via a link from a streamer asked First for help because he always seems very helpful in the stream but he didn't even answer me! Please help me maybe the 500 but at least the To get 130 euros, I will of course cooperate with you, thank you in advance Angelika L ***
Edited by a Casino Guru admin
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2 years ago
Hello angi1990,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the Bonus T&Cs and I found out that free spins do have a maximum withdrawal limit of €130. Please, see here:
Do I understand correctly that you are not able to withdraw even after you have made a deposit with Mifinity?
Would you be so kind and send me all the relevant communication between you and the casino together with any other supporting evidence, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
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No, slotum casino would like me to deposit via mifinity so that I can withdraw the 130, but since I was delayed for over 6 hours and I was told several times that I can withdraw now, I no longer trust the casino!
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2 years ago
Thank you for your reply and emails, angi1990. I'm afraid this is standard practice and most casinos require at least one successful deposit from a particular payment method before processing the withdrawal through it.
Nevertheless, I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
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I paid in with Klarna and I can't pay out with it because the minimum payout by bank is 500 euros! And I have 130 euros on it, but I can win more net! I deposited another 10 euros via bitcoin to be able to withdraw with it, again not possible! Do not have the feeling that I am being helped here!
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2 years ago
Hello angi1990!
I will take care of your complaint from now on. I would like to invite representatives of Slotum Casino into this complaint in order to help us resolve the withdrawal issue.
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2 years ago
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Ha ha ha slotum should help us ????, that's ridiculous!
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2 years ago
Dear angi1990!
We are very sorry that you had a negative experience in our casino.
Restrictions on the maximum withdrawal for freespins are clearly spelled out in our rules, as well as the conditions for withdrawals of our payment systems.
Please send your profile email to vip@slotum.com and we will take a closer look at this issue.
Regards, your Slotum Team
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2 years ago
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Yes, that may be the case with the 130 euros but if I deposit with bank transfer and there is the opportunity to win up to 130 euros with the free spins, the payout must also be possible via bank transfer !! But I have mine I have not received any money to this day because there are always new stones in my way! So I have to create a mifinity account because I am supposed to be able to pay out only that way, but I didn't even know what mifinity is and how it works, even with mifinity you have to verify yourself and that takes over 5 days, and your disgusting slotum casino requires me to make a deposit via mifinity before I can withdraw, so I'm very curious what will come out afterwards! And I will send you this email to your VIP address , but don't fool me you just don't want me to continue writing publicly but as long as your casino net approaches me I will ve every lousy detail With unkind greetings Angelika PS have never seen such a bunch of lies and fooling around in a casino and that because of 130 euros I am very happy that it is only 130 euros but I will not give up until I have received my money
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2 years ago
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So the slotum casino has reported here publicly and pretended to be interested in solving the case, immediately wrote to the vip email address of slotum.com after more than 24 hours no answer! I can only recommend everyone since net stupid and pay in there when you win, you have almost no chance of your money 💰 you have to fight even though you haven't done anything wrong
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2 years ago
Dear angi1990!
We apologize for the long response, but it took a little longer to get to the bottom of the situation.
The thing is that according to the rules of the payment system on our platform, the minimum withdrawal via Bank Transfer is 500 euros.
At the same time, the maximum withdrawal from freespins is 130 euros. There is nothing criminal or unbelievable about it. Especially since it is all spelled out in our rules.
Furthermore, the alternative method of withdrawing your winnings from MiFinity is also available to you and now you only need to verify your MiFinity account in order to withdraw your winnings.
We understand that this will take some time, but in the end everything will be fine and you will get your winnings.
If you are not familiar with the e-wallet method, we will be happy to help you figure it out.
We apologize that our rules do not allow to withdraw less than 500 euro winnings to the bank account, but we have to follow our rules.
We kindly ask you to verify your MiFinity account and we will pay you immediately.
For the fact that you had to deal with this problem, we are happy to credit you a bonus, which is already waiting in your account.
Regards, your Slotum Team
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2 years ago
Hello angi1990!
As you can see, representatives of Slotum are more than willing to help you with the issue. I understand it may be a frustrating process, however availability of payment methods and withdrawal limits are most of the times outside of the control of the casinos.
Since you have made all the necessary effort to proceed with the withdrawal, we need to wait until your MiFinity account gets verified and I am pretty sure you will be able to see your winnings arrived in short time.
Please, let us know once there will be development, I am looking forward to your answer.
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2 years ago
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Ha ha ha I laugh myself dead !!! The payouts are out of the control of the casino ????????? Who then controls the payouts of your casino ?? God a lot ?? Ha ha ha ha ha ha ha ha ha I've never heard so much rubbish and where do I see that you want to help me ??? I have not received a message from slotum vip until today and also from your drecks casino I have never heard anything from your drecks casino within 10 days without contacting me !! But when my 500 euros were made 130 that went very quickly! I only wish one thing, that I will notice at some point that the slotum casino no longer exists I can only recommend to everyone again and again never to deposit a cent here, I have until today after 10 days I still got my money net and I think that won't work anymore !! But please everyone who reads this never pays here read other reviews if you believe it net but the experiences of all players are the same !!! Slotum stands for Fraud !!! Got over my legal protection insurance tion even switched on a lawyer dear Slotum team, there will be Podt for you soon !!!!!!
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2 years ago
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Such a small update! Of course I was still not paid anything because the slotum casino requires a new deposit until I can pay out via mifinity! But I cannot do this, which is not due to the slotum casino, but to mifinity because I'm waiting for it 11 days on yew verification! Only I think the cheeky the slotum casino despite all the theater, demands a deposit instead of showing a little goodwill and will and transfers my money to the mifinity account without having to deposit again? What I do Even though I had a stomachache at the thought! So we come to the compensation that the casino has credited me, ha ha ha ha sorry but a joke 100 free spins which would be nice in itself but of course not if these are only valid for 1 day and me within this day my real money can pay out net !! So the only possibility would be that I play the free spins and then would have come to my real money bonus money and I would first have to do it again in order to end up with maxwin of 130 euros, which I already have on it !!!! Really fair and also shown the will to do well, it would have been to transfer the money to my mifinity account Like I've tried 10,000 times! And then to say please you have 100 free spins as compensation! I didn't use these free spins at all because I knew I couldn't win more than 130 euros anyway, and I have these Already on it! So dear s Slotum team that was a nice attempt, and it looks good for many, but I am and will remain dissatisfied, and I cannot approve of anything about your casino! To this day still no payout, and I'm sure if I have paid in via mifinity there will be a new problem! For a long time now it's not about the money but about s principle and of course I won't stop until I have my money! But what is more important to me is your stitches to uncover !!!!
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2 years ago
Dear angi1990!
As we said earlier, you need to verify your MiFinity account. This is not difficult. Here's a quick tip on how to upload documents to your MiFinity account:
https://www.youtube.com/watch?v=ak4eY4XFvEE
As soon as you verify your account and upload the screenshot to the casino, we will withdraw your funds without any problems. And at the same time, you do not need to make a minimum deposit.
Regards, your Slotum Team.
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2 years ago
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Of course that's not difficult, but I've been waiting for an answer from mifinity for 5 days! I have already uploaded 10 pictures for verification at your casino, mifinity should be verified at your casino, are you kidding me ?? And now all of a sudden you say me doesn’t have to pay in beforehand ???
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2 years ago
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Such an update has been waiting 2 weeks for the payout from slotum casino and can still only advise against never paying in here !!!!!! From casino guru no help has been coming for a week !!!!!! Mifinity has been in touch since 10 days no more to verify further documents! I think slotum casino and Mifinity is probably a site, because I don't know anyone who uses Mifinity absolutely nobody also people who trade crypto currency !!! Please dear casino players never pay here again !! I will open a new case under casino guru because I am no longer helped and my comments have probably been lost!
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2 years ago
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So I just can't anymore, you want to fool me !!!!!!!!!!! Now it is criticized after everything has been verified also with mifinity that I have a different e-mail address in the casino than with mifinity that can shit you not matter
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2 years ago
Dear Slotum Team,
I would like to ask you to provide us with a reason, why the difference of email address at MiFinity wallet and casino account is being discussed? If all the documents from the player's side were provided, I would like to kindly suggest, that you could proceed with the player's withdrawal.
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2 years ago
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Payout finally worked after 14 days! But would still not recommend anyone to play here and will never pay a cent here again, you don't know when and how much money you can really pay out in the end and hidden tricks are used to try that the player can only win the maximum of 130 euros when they win !!! Most gruesome casino I've ever seen! Nevertheless, thank you for the payout after probably 40 to 50 hours of complaining live chat etc. It worked ha ha ha
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2 years ago
Hello angi1990!
Thank you for letting us know, I am very happy to see the good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
