The player from Germany has received Free Spins for a game which is not available. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Germany has received Free Spins for a game which is not available. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Germany has received Free Spins for a game which is not available. We rejected the complaint because the player didn't respond to our messages and questions.
Hello,
I have a complaint to make about Slottyway Casino
https://25slottyway.com/en
I read on Slottyway, on the main page, that one
60 free spins
gets, for the game
Jumanji ( by NetEnd )
at the registration.
I have registered and verified myself with email and phone number.
Under the GIFTS tab I activated the BONUS with 60 FS for Jumanji .
When I also clicked PLAY , all I got was the
ERROR 404 PAGE not found
displayed !
When I searched for the game Jumanji I didn't find it.
I also did not find the game provider NETEND in your casino Slottyway.
Slottyway promotes this game Jumanji with 60 free spins upon registration and yet this game does not exist at all at the casino.
I feel cheated.
And you don't have a live chat support that could help either.
They say they have 24/7 support chat, but that's not true.
There was only technical chat and no live chat.
In order to attract players, they advertise a bonus that doesn't even exist and as a player you give out all your data (name, address, email address, mobile number, etc.) and then there is no bonus and a live chat employee there is also no one who can help here immediately.
I have on too
de_support@slottyway.email
and
info@curacaolicensing.com
sent a written complaint via email.
That's why I want to complain here, about Slottyway Casino!
Kind regards
Hallo,
ich muss mich beschweren, über das Casino Slottyway
https://25slottyway.com/de
Ich habe bei Slottyway, auf der Hauptseite, gelesen, dass man
60 Freispiele
bekommt, für das Spiel
Jumanji ( von NetEnd )
bei der Registrierung.
Ich habe mich registriert und verifiziert, mit Email und Telefon Nummer.
Unter dem Reiter GESCHENKE habe ich den BONUS mit 60 FS für Jumanji aktiviert.
Als ich auch PLAY geklickt habe, wurde mir nur der
FEHLER 404 SEITE nicht gefunden
angezeigt !
Als ich nach dem Spiel Jumanji gesucht habe es nicht gefunden.
Auch den Spiel Provider NETEND habe ich bei Ihnen im Casino Slottyway nicht gefunden.
Slottyway wirbt für dieses Spiel Jumanji mit 60 Freispielen bei der Registrierung und dabei gibt es dieses Spiel bei dem Casino überhaupt nicht.
Ich fühle mich betrogen.
Und einen Live Chat Support gibt es bei Ihnen auch nicht, der helfen könnte.
Angeblich gibt es dort einen 24/7 Support Chat, aber das stimmt nicht.
Da war nur ein technischer Chat und kein Live Chat.
Um Spieler anzulocken, wird mit einem Bonus geworben, den es gar nicht gibt und als Spieler gibt man alle seine Daten (Name, Adresse, Email Adresse, handy Nummer usw.) heraus und dann gibt es den Bonus gar nicht und einen Live Chat Mitarbeiter gibt es auch nicht, der hier sofort helfen kann.
Ich habe auch an
de_support@slottyway.email
und
info@curacaolicensing.com
eine schriftliche Beschwerde per Email gesendet.
Deshalb will ich mich hier beschweren, über Slottyway Casino !
mfG
Dear Anonymized190,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried to communicate this issue with the casino? Please forward any relevant communication to petronela.k@casino.guru.
Please understand that not all the games are available for all the players. These restrictions are usually given by the license for a specific game provider. Have you deposited any funds into your casino account or this issue is related to Free Spins only?
I hope we will be able to help you to locate your missing funds as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Dear Anonymized190,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried to communicate this issue with the casino? Please forward any relevant communication to petronela.k@casino.guru.
Please understand that not all the games are available for all the players. These restrictions are usually given by the license for a specific game provider. Have you deposited any funds into your casino account or this issue is related to Free Spins only?
I hope we will be able to help you to locate your missing funds as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Hello,
No, I did not deposit any money.
And as I already wrote (see above):
>Supposedly there is a 24/7 support chat, but that's not true.
There was only technical chat and no live chat.
I have on too
de_support@slottyway.email
and
info@curacaolicensing.com
sent a written complaint via email.<
And even if some games are not available for players from Germany, the casino MUST state this clearly on the main page and not use the bonus to attract new players and then explain afterwards that the game is not available for German players.
And if necessary offer an alternative.
Or write straight away that there are no free spins for German players when registering.
For me, the casino is dubious.
Kind regards
Hallo,
Nein Geld habe ich nicht eingezahlt.
Und wie ich schon geschrieben habe (siehe oben) :
>Angeblich gibt es dort einen 24/7 Support Chat, aber das stimmt nicht.
Da war nur ein technischer Chat und kein Live Chat.
Ich habe auch an
de_support@slottyway.email
und
info@curacaolicensing.com
eine schriftliche Beschwerde per Email gesendet.<
Uns auch wenn einige Spiele für Spieler aus Deutschland nicht verfügbar sind, MUSS das Casino das auch deutlich auf der Hauptseite angeben und nicht mit dem Bonus neue Spieler anlocken und hinterher erklären, dass es das Spiel nicht gibt für deutsche Spieler.
Und gegebenenfalls eine Alternative anbieten.
Oder gleich schreiben, dass es für deutsche Spieler keine Freispiele bei der Registrierung gibt.
Für mich ist das Casino unseriös.
mfG
I agree, Anonymized190, that that would be ideal. However, there is not much we can do for you. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
I agree, Anonymized190, that that would be ideal. However, there is not much we can do for you. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Hello,
So if it's unfair to complain about not getting the bonus you were promised when you signed up and the casino advertises a game as a bonus that the casino doesn't even have...then I know not further.
Obviously here at Casino.Guru it's not a bad thing when players are being duped like that by a casino.
Then my complaint can be closed here!
Hallo,
Also wenn das ungerechtfertigt ist sich darüber zu beschweren, dass man nicht den Bonus erhält, den man versprochen bekommen hat, bei der Registrierung und das Casino mit einem Spiel als Bonus wirbt, dass es im Casino gar nicht gibt...dann weiß ich auch nicht weiter.
Offensichtlich ist es hier bei Casino.Guru nicht schlimm, wenn Spieler von einem Casino so veräppelt werden.
Dann kann hier ja meine Beschwerde geschlossen werden !
Hello dear All, thanks for your feedback.
Due to a technical error, you were shown a bonus that is not available in your country. This game is not available in Germany.
Dear Anonymized190, thank you for bringing this to your attention. We are sorry.
You have a bonus: 30 FS in Book of Gold: Classic. You can already use it. We hope you enjoy the game and luck will be on your side.
Thanks for understanding,
Slottyway Casino
Hello dear All, thanks for your feedback.
Due to a technical error, you were shown a bonus that is not available in your country. This game is not available in Germany.
Dear Anonymized190, thank you for bringing this to your attention. We are sorry.
You have a bonus: 30 FS in Book of Gold: Classic. You can already use it. We hope you enjoy the game and luck will be on your side.
Thanks for understanding,
Slottyway Casino
Thank you very much, Slottyway Casino team, for your assistance and help in this matter.
Dear Anonymized190,
Could you please confirm that the problem has been resolved? Thank you in advance.
Thank you very much, Slottyway Casino team, for your assistance and help in this matter.
Dear Anonymized190,
Could you please confirm that the problem has been resolved? Thank you in advance.
Dear Anonymized190,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Dear Anonymized190,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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