Slotty Vegas Casino - Player’s bonus winnings have been confiscated.

Dear Sarah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have initially activated and played? Do I understand it correctly that you have been accused of breaching maximum bet rule while completing bonus wagering requirements?

I have checked general bonus terms and conditions, and this is what I found https://slottyvegas.com/en/general-bonus-terms:

"For all Bonuses, except below – Maximum bet allowed per stake is of $/€5.00/NOK50/SEK50/375руб/500円/20zł, depending on user currency. The max bet rule is also applicable to any bets used to purchase bonus features that exceed max bet."

"Bonuses stemming from deposits using Skrill, Neteller, ecoPayz, Webmoney, Qiwi, ePay.bg, ToditoCash, Paysafecard, Neosurf, Boleto, Mistercash, Astropay, Zimpler, Boku, Much Better – Maximum bet allowed is $/€2.00/NOK20/SEK20/150руб/200 円/8zł per bet."

"The maximum bet per stake on Evolution table games is €50/NOK500/SEK500/3750руб/5000円/200zł"

Sarah, could you please advise if you are aware of placing single bet higher than the maximum allowed one?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Ja richtig ,habe den erst einzahlung s bonus umgesetzt und kamm auf die summe 1000€ man wollte nun nur noch bank Dokumente von mir und mehr nicht ... Man sagt ich habe angeblich gegen irgendwelche wettbedingungen verstoßen nach 4 wochen ..... Was aber bei jedem anderm casino so gar nicht machbar wäre ...kommt mir auf jeden fall so vor, als mache man das mit System um leuten den größeren gewinn nicht auszahlen zu müssen ....ich dringt um hilfe mfg sarah ***

Habe mit paysafe eingezahlt ..mir geht es darum man will einen Monat lang Dokumente von mir haben um den gewinn abzuwickeln und wo ich dann endlich alles eingereicht habe

Kommen die mir mit irgendwelchen bonuswettbedinungen die man verletzten würde .. In anderen Casinos ist es doch so, wenn sie mit bonus geld spielen können sie ganz nicht über einen gewissen betrag gehen /spielen

Da wird einem gleich drauf hin gewissen .....

Fühle mich auf jeden fall aufs übelste belogen wie betrogen

Bitte um eine Lösung

Mit freundlichen grüßen

Sarah ***

If your account is still accessible, could you please forward your game history? My email address is petronela.k@casino.guru. 

Wir können dort nix mehr finden irgendwie

Thank you very much, Sarah, for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Ja das hoffe wir auch ......🙏🏻und lieben dank für ihre mühen

Wie wird es den weitergehen mit unserer sache gehen ....und welche möglichkeiten haben wir noch ,um an unserem gewinn zu kommen ?

S.b**

Sehr geehrte damen und herren wir fragen uns wie es nun weiter geht und vor allem in wie fern sie uns helfen können ....?

Mit freundlichen grüßen

Sarah **

Hello Sarah.

Thank you very much for sharing your negative experience with the Slotty Vegas Casino. We will now try to get in touch with them.

We would like to ask the Slotty Vegas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Jozef,

Sorry for the delay in replying but this is the first time I received a notification in my email inbox.

Ill ask the risk team to look into this and report back with their response.

Kind Regards,

Karl

Dear Karl and Slotty Vegas Casino team.

Of course, thank you for your cooperation. I am extending the timer by 7 days.

Hello Sarah.

I am afraid that I will not provide you with satisfactory answer.

The casino has informed us that the winnings were confiscated because of the rule, below:

Ms. Braken was found to have placed several bets using bonus funds that exceeded the €2 stipulated in the above-referenced T&Cs. Her bonus bet limit was €2 as she had deposited via PaySafeCard.

Sarah, are you you aware of breaching this rule?

You can check out our position, link below.

https://casino.guru/fair-gambling-codex-for-casinos#max-bets

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.