The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.
SlottoJAM Casino - Player’s withdrawal has been delayed.
Amount: €200
SlottoJAM Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
SlottoJAM Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Moin Moin I requested a payout on February 16, 2021 and my account has also been verified but the payout is simply not accepted, the customer service tells me yesterday the payout will be processed yesterday and what is nothing and you wait forever for the casino's response and then they lied to boldly so the site is simply fraud does not pay on slottojam !! Casino Guru can you help me not to get any money? 
Automatic translation:
Public
Public
3 years ago
Dear Niklas,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessary, that it will be offered for withdrawals too.
Could you please advise which payment method has been used to deposit funds into your account? Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
