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Moin Moin I requested a payout on February 16, 2021 and my account has also been verified but the payout is simply not accepted, the customer service tells me yesterday the payout will be processed yesterday and what is nothing and you wait forever for the casino's response and then they lied to boldly so the site is simply fraud does not pay on slottojam !! Casino Guru can you help me not to get any money?

Moin Moin ich habe eine Auszahlung beantragt am 16.02.2021 und mein Konto ist auch vertifiziert worden doch die Auszahlung wird einfach nicht akzeptiert der Kundendienst sagt mir gestern die Auszahlung wird am gestrigen Tag bearbeitet sein und was ist nichts und auf Antwort des Casinos wartet man ewig und wird dann noch dreist angelogen also die Seite ist einfach Betrug zahlt nicht auf slottojam ein !!!! Casino Guru könnt ihr mit noch helfen an kein Geld zu kommen ?

Dear Niklas,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessary, that it will be offered for withdrawals too.

Could you please advise which payment method has been used to deposit funds into your account? Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Niklas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.