The player from Germany had their account reopened by the casino despite disclosing a gambling addiction, leading to a financial loss of €45. They are seeking a refund but are not receiving a response from the casino.
SlottoJAM Casino - Player’s account has been reopened, causing loss.
Amount: €44
SlottoJAM Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
SlottoJAM Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 23h 46m 25s
Case summary
13 minutes ago
Public
Public
6 days ago
Translation
Dear Sir or Madam,
The casino reopened my account despite being informed that I am a gambling addict. As a result, I incurred a financial loss of €45. The casino does not respond to my request for a refund. Please help me.
Automatic translation:
Public
Public
5 days ago
Dear eurogalaxy85,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlottoJAM Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is your casino account closed at the moment did the casino block your access?
- Have you contacted the casino via live chat as well? with what result?
- Could you please provide a more complete timeline of events?
- When was your account blocked previously and under which circumstances was it reopened?
- When did you deposit in the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Casino Guru is examining the case
