Dear Jadiks77,
Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify which of your documents were not approved during the KYC for the first time and why?
Which documents have you provided as your proof of address?
When was the first time you attempted to verify your account, and when exactly you tried to repeat your verification?
Please send me a screenshot of the error you see when you try logging into your account.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear Jadiks77,
Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify which of your documents were not approved during the KYC for the first time and why?
Which documents have you provided as your proof of address?
When was the first time you attempted to verify your account, and when exactly you tried to repeat your verification?
Please send me a screenshot of the error you see when you try logging into your account.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika