Slottica Casino - The player's account got blocked.

Good day! Judging by the reviews, there is not much to write. The account with funds was blocked after a telephone conversation with support. It all started with a payout, deposits were through a crypt. And there are no conclusions on the crypt. Issued to a bank account, canceled and asked for verification of the payment method. Sent, verified. Issued and waited 36 hours, approved and sent. Didn't receive funds. The answer of the support is this - the payment was rejected by the payment provider))) And your money will be returned to the balance. Ie they knew about the rejection of payments and the reason is not? Well, it certainly pissed me off)) In short, there are only excuses for everything. An appetizer calls and starts to explain something)) It’s not the first year I’ve been answering him in this area, I’m a gambler with experience!) And for a moment the operator’s reaction is - are you a gambler? - I answer yes)) He immediately says that in this case, according to the rules casino, your account will be blocked))) To unlock, write to support)) I didn’t present the time for unlocking)) In short, I found a tricky moment)) On emotions, I heard what he needed and not the essence !!! THE CONCLUSION IS SUCH, THEY DON'T WANT TO SIMPLY WITHDRAW 250€

Hello Kosmas,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slottica Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Did you ever mention any gambling issues or addiction during the verification process?

Looking forward to your answer.

Regards,

Nick

I have no problems with the game or addiction))) This is t9 and a bit of a problem with the translation of the text

ru_support@slotica.email

12:30 (1 час назад)

кому: мне

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Hello!

Thank you for contacting our support team!

We refuse to send you an audio file. Moreover, you said in the call that you were recording it. You can listen to your recording. Your account has been blocked in accordance with the rules of the licensee. You can read them on the site with a license. The decision to unlock is made by our administration. Our operators have the right to block. You will be able to create a withdrawal request if your account is unblocked.

If you have any additional questions or difficulties, please contact us. We will be more than happy to help you.

Sincerely, Slottica Casino! 

Афинский Лудоман GR <kkosmas84@gmail.com>

12:35 (1 час назад)

кому: ru_support@slotica.email

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How do you know what I said in the call?) That's good. I asked for a paragraph of this rule .I can not find these rules

And more contacts with the administration.

Tue, Jan 3 2023 at 12:30, ru_support@slotica.email <ru_support@slotica.email>:

ru_support@slotica.email

12:55 (1 час назад)

кому: мне

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Hello!

Thank you for contacting our support team!

We have such information. Our contacts are in this section - https://60slottica.com/ru/contacts

There is no information about dependency blocking in the rules. This is one of the terms of our license.

If you have any additional questions or difficulties, please contact us. We will be more than happy to help you.

Sincerely, Slottica Casino! 

Афинский Лудоман GR <kkosmas84@gmail.com>

12:58 (1 час назад)

кому: ru_support@slotica.email

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So there are no such rules? This means you have come up with such a rule yourself. Well, everything is clear with you!

I understand you do not have a license

Okay, now let the experts figure it out

Tue, Jan 3 2023 at 12:55, ru_support@slotica.email <ru_support@slotica.email>:

ru_support@slotica.email

13:13 (1 час назад)

кому: мне

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Hello!

Thank you for contacting our support team!

Tell me why you ignore our information and come up with your own? How about this: "This is one of the terms of our license."? Our license can be found at the bottom of the main page.

If you have any additional questions or difficulties, please contact us. We will be more than happy to help you.

Sincerely, Slottica Casino! 

Афинский Лудоман GR <kkosmas84@gmail.com>

13:31 (56 минут назад)

кому: ru_support@slotica.email

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Why are you ignoring my request, submit a rule clause where it indicates that the operator can block the player's account for the word gambler.

I'm not interested in meeting your licensee

I'm interested in the point where it is indicated that the operator has the right to block the player's account for the word ludoman. Without the request of the player. Homemade is also in your rules?

Tue, Jan 3 2023 at 13:13, ru_support@slotica.email <ru_support@slotica.email>:

ru_support@slotica.email

13:43 (43 минуты назад)

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Hello!

Thank you for contacting our support team!

You are ignoring the information in this correspondence. We have informed you that this information is not specified in the rules. This is the condition of the licensee. The operator gave you information about the blocking in the call and we inform you in this correspondence. We have many points in the rules where the casino can act without the player's request.

If you have any additional questions or difficulties, please contact us. We will be more than happy to help you.

Sincerely, Slottica Casino! 

Афинский Лудоман GR <kkosmas84@gmail.com>

13:46 (41 минуту назад)

кому: ru_support@slotica.email

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Okay, deal with the experts on the forums of your partners

I see no reason to deal with non-professional support and scam casinos

Tue, Jan 3 2023 at 13:43, ru_support@slotica.email <ru_support@slotica.email>:

Hello Kosmas,

Unfortunately, if you did mention any kind of gambling addiction or problems, in your case "ludoman" the casino had right to block your account. It is a responsibility towards the players and they should prevent anyone to play if there is any sign of addiction. If the casino won't reopen your account, the only solution would be to contact directly the licensing authorities of the casino.

As from out point of view the casino did nothing wrong, we will be forced to close the complaint.

Is there anything else we could assist you with?

Let's not play with words.

I personally did not ask for an account ban. I didn't say I was addicted to the game. And it's not about the game at all. I'm not interested in this project for the game. I just want my money. Do not say that this casino has some kind of responsibility to the players)))

It's just ridiculous! An adequate casino does not block a player's account with money in the account, it simply blocks any bets for him if they decide that the player has an addiction. And they allow the player to withdraw money and only then block the account. And in my case, how can we talk about some kind of dependence?? For 4 years on the project, my deposit amount does not add up to 500 € Just do the math)) The second week has gone, my account has not been unblocked. The answer of the support - that your application is under consideration and that it may take a week - Everything is immediately obvious, the casino is a scam! Even the managers did not respond to the complaint. Judging by the reviews and many complaints from the players, the casino managers have simply deteriorated over the past 6 months)) They do not even respond to the positive feedback from the players. And why does your point of view tell you that the casino has not done anything wrong ??? How can you justify this? That is, according to your casino that does not pay out winnings to players, is this normal? Even if the player has an addiction, the casino has no right to block the account with money on the game account... The casino is obliged to withdraw everything to the last cent and then expel the player! And you still tell me if my issue is not resolved, then I will need to contact the licensee))) Did you find a link to the licensee or the clickable icon of the licensee on the site?)

Here and so everything is clear casino -SCAM-

Hello Kosmas,

Just to clarify again, your remaining balance on your casino account is 250€ real money without any bonus right?

Was it as a pending withdrawal? Did you request the casino to withdraw that amount after your account got closed?

As for the account closure, we must accept the casino's decision as if a player mentions anything regarding addiction or problematic gaming, they should close the player's account. The remaining amount should be however paid out.

The matter is closed. I got paid my money. After 20 days of suffering. However, I don't see that a Slottica representative has responded to my complaint on your forum. Why?

Hello Kosmas,

We did not yet request the casino to answer here. In the first part of the process, we need to be assured that the case is relevant and we need to gather as much evidence as possible before we would get in touch with the casino.

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick