The player from Brazil is experiencing issues withdrawing her winnings from the casino.
Slottica Casino - Player's withdrawal seems delayed.
Amount: 500 R$
Slottica Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Let's go, when a consumer of the bookmaker makes a deposit, it falls almost immediately depending on the house if we lose, we also lose immediately, now waiting two days to make a withdrawal this violates consumer protection law 51.4 of 1990 leaving the consumer at a clear disadvantage that any and all casinos were allowed online in Brazil due to a breach in our legislation, but even so, they do not follow and do not respect the minimum of the study of the nsummer sky, thinking that just following civil laws are free from possible and deserved lawsuits.... They think that because it is written in terms and conditions we have to accept rules made by the service provider but that is not how it works there are laws, statutes and decrees external to them that they must adapt to and not us I am waiting to receive my balance I deposited some money to redeem another I need that money because other houses pay instantly, also falling into the process for that reason also delaying the side of many consumers ..... In view of this, I propose that everyone who was also harmed by the house in some way to make a collective process with small claims and show that the rules and conditions are imposed by society by the laws that determine and not by them. it takes all this time to pay interest and corrections.... I'm waiting for a quick payment and that they reformulate the way we act because even attendants treat us with disregard... I had done a good reading of the platform I promised to come back and say if I managed to withdraw and the answer is no, the withdrawal is not simple. I said that I would come back to give more opinions, well, it is very bad bureaucratic to pay, easy to receive.
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1 year ago
Dear Marcosmartins,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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1 year ago
Translation
Absurd day 14 I'm joining a class action I linked a video on my YouTube channel I'm a lawyer specializing in consumer protection code there are other people who are similarly injured with late payments these amounts must be paid with interest and monetary corrections after all they are working with the money withheld of people... Regardless of terms and conditions, there are external laws that must be obeyed and not just because there are your terms and conditions that this is something that we must follow in any way... The fact that they find loopholes in our legislation to work and be a foreign company, you should study the rights issues more so you don't get on bad ok... I'll solve it my way, it can take as long as you want, good morning.
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1 year ago
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In some cases, they don't ask for self, I tried to solve it by email. civil guy because they also break civil laws I don't want to settle here anymore just for justice grateful for everything and let's all go after our rights good for us ... Let them learn from this good luck to all the followers who are with me on this if anyone else enters in touch left
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1 year ago
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In fact, the most rascals I've ever seen must be bankrupt, there's no other explanation, I don't even want to receive more, I just solve problems for my subscribers, mine, they take it as alms
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1 year ago
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Document sent self confirmed my number they don't pay as scumbags even without any fear of saying that these things should be severely punished
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1 year ago
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Now I have to send a print proving my phone number and it was confirmed they are very crooks even never use the house who used it and has problems look for me by email k******@gmail.com
Edited by a Casino Guru admin
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1 year ago
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I already know that their next step will be to say that I did not confirm the documentation even after sending the selfie document several times in the email just take a look
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1 year ago
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Not being unfair they paid after all the work was resolved but I don't take it back that the house is very troubled.
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1 year ago
Hello dear All, thank you for your feedback.
We're sorry that we didn't meet your expectations.
If the rules of the casino are violated, please write to us.
It takes some time to make a deposit, as well as a withdrawal. Including employees do everything to process requests as quickly as possible.
At the casino, it is impossible to cancel the verification process and the time that it takes.
Once you have verified your identity, the payout of your winnings usually takes place within 24-36 hours.
Regards,
Slottica Casino
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1 year ago
Thanks to Slottica Casino for their reply.
Dear Marcosmartins,
I'm glad to hear you were able to complete verification and that your withdrawal was received. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
