The player from Brazil has requested a withdrawal 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
I'm trying to withdraw R$2,300.00 for the first time, it's been over 10 days and so far nothing has landed in my account.
I contact the chat, and the answer is always the same, that they are going through promises in the withdrawal department.
How am I going to have credibility on this site when the first time my withdrawal is already delayed?
Dear caiobarbi,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Hello caiobarbi,
Have there been any developments since our last conversation, please?