The player from Germany is experiencing difficulties withdrawing his funds. The player managed to receive his winnings and the complaint is now resolved.
Slottica Casino - Player’s struggling to withdraw his winnings.
Amount: €680
Slottica Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Slottica Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hi,
I have now tried to pay out the money several times, but my payout is always refused. The support is unfortunately not able to tell me why it is rejected and I suspect that this casino is cheating. Whether it is really a licensed casino remains questionable to me.
Automatic translation:
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3 years ago
Dear cr3tic4l,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
hi, yes I submitted all verification requirements and the casino accepted them. Live support cannot help me any further.
I would be told to try again. Unfortunately, this does not help me as no reason for refusing the payment was given.
Edited
Automatic translation:
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3 years ago
Thank you very much, cr3tic4l, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello cr3tic4l!
From now on, I will take care of your complaint. I would like to invite representatives of Slottica Casino into this complaint in order to help us resolve the issue.
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3 years ago
Translation
Hi there,
we can close the complaint. After I found a competent support employee after what felt like 100 attempts, it worked! Thank you anyway 🙂
Automatic translation:
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3 years ago
Hello cr3tic4l!
I am delighted to see the good news. As your issue has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
