Slottica Casino - Player’s struggling to receive his winnings.

Hello two weeks ago I made a bet with my card now I want to withdraw what I win and I was rejected 6 times the payment, I already sent all the data so that they verify the identity and the photo of captures that they ask for and they do not answer me more, they asked me 6 Sometimes the data of the photos and I made them I tried to withdraw it to the card and I registered in 3 more methods to make the withdrawal and I tried them which were also rejected. This casino seems to be a scam!

Dear Maximiliano,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but, before we do that, please could you clarify if you have received any explanation from the casino why your withdrawal has been delayed? You could forward it to my email address: petronela.k@casino.guru. Have you been advised to use a different payment method to withdraw your winnings, from your preferred one? I believe we will be able to help you to resolve this issue soon. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much Maximiliano for providing all the necessary information. I will transfer now your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Maximiliano, 
One of the possible reasons you are experiencing problems like this could be that your account has not been verified. Verification of your documents can take a few business days to be processed. The procedure can even take more than a week, especially if you requested a withdrawal for the first time. This is why we advise players to be patient in cases like this. Is this your first withdrawal at this casino?

Hello, if it is the first withdrawal since 03/28 that I am trying and they reject the withdrawal, I sent them everything, they ask me to take a photo with the bottom of the page and with the DNI in hand, I already sent them and I did not More responded 3 days ago from this.

It seems that this casino has a stricter verification process, but it is not unusual, especially if you tried to withdraw for the first time. Collecting and processing of documentary evidence is important in order to send the winnings to the right person. In some cases, it might take a bit longer. Please be patient.  I would recommend you to find out if there isn’t any other document required in order to complete the verification process and then send it to the casino. Let me know if this information was helpful.

Thank you in advance for your reply.

I already consulted 3 days ago and they did not answer me anymore.

Hi Maximiliano,
 I recommend you to find out if there aren’t any other documents which the casino needs and provide them. If all the data is correct, there should be no reason for the casino to delay your withdrawal again.  This is why we advise players to be patient. 

Hello Maximiliano,

Is there any update please? Thank you.

I keep sending the documentation because they say that you don't see a number and that's how I am every day I already sent the last one that is on the back of my credit card so they can make me withdraw there but I still had no news if the verification passed .. .. I forward all emails and I do see the photo well if they make excuses for me we will see what they do now that I send the last photo that was supposedly missing. But I sent it two days ago and I have no news I keep withdrawing and they continue to reject the withdrawal.

Greetings.

I would like to know whether the casino gave you some reason for delaying your verification. Could you send me the communication with the casino, please?

Hi Maximiliano,

Is there any update please? In case the casino continues to delay your KYC verification I will contact the casino and see what can be done here. 

Hello, they keep sending me that I have to send the photo of the card on the back and I have sent it to them again. they tease me I don't know what to think I wrote them please see my case but it doesn't seem that they have no intention of paying me. Please I need your help, I have already sent everything and everything I send, I sent it back to see in the conditions it arrives and everything is perfect. Greetings thank you very much

They answered me bluntly that the documents were sent to the collection department to make a new withdrawal and when I want to withdraw with the same means that I want to withdraw more than a month ago I get a poster that says that to make a withdrawal I must at least make a Deposit. I sent them the catch and told them that I am not going to make another deposit until I see them deposit my money that I want to withdraw. So I could not make the withdrawal because of that poster. I will have to keep waiting. They always have a problem not paying.

Dear Maximiliano,

I have only one more question for you. Did you play with any free bonus?

Looking forward to hearing from you.

No, the money was not entered with my card !!! Now they ask me to deposit more money because I cannot prove the withdrawal once more. I get a sign that says you have to make a deposit at least to be able to make a withdrawal. Before all this I made 2 deposits with my card $ 350 each and not I had problems now the operation cancels me I already tried every day and it keeps canceling me I don't know what to do with this scammer casino

Hello Maximiliano,

I found this rule in casino's T&Cs:

"You need to have at least one successful deposit for the last 30 days before creating a withdrawal request.

If you haven't made a deposit for this period of time or you have started the game with a welcome no-deposit bonus, you have to make a deposit before creating the request and also to comply the terms for the bets amount. The minimum required amount of bets in games from the Live Dealers, Video Poker, Tables and Other sections is a triple deposit amount. Please pay attention that wager for your deposit is not counted if you make bets in Live Slots"

As I understand, in this case the casino relies on it. I advise you to make a minimal deposit and then try to withdraw your money.

If they did not give it to me in a month that I was asking for it, I no longer believe that this casino pays, I see that they play with people's money. They do not write or call me anymore they do not worry my card continues to reject this identity in payment because if I made the deposit with that same one, my bank already told me that it is not their problem but the method of paying. I have no other means of payment than a debit card.

This problem seems to be unclear and we would kindly ask the Slottica Casino to be the part of this conversation. As we understood, since the player’s verification was delayed for more than a month, now the player must make a deposit to withdraw his winnings. However, we kindly ask you to reconsider, and as a good will gesture, not to demand an additional deposit from the player. Past few months have been very difficult for everyone and requests that would be performed instantly were postponed for sudden reasons. Your help and understanding is highly appreciated in this matter. Thank you in advance.

Hello, if I also ask please, I have already tried to make a new deposit with the same card that I used the first day and on your page you cancel it, I even tried a debit card and other identities and the same happens to all of them , I tried to buy 10 dollars inclusive and I wanted to pay in that money which is not my weight and in my country 1 dollar equals $ 130 Argentine pesos and the purchase is limited. I beg you please to be able to withdraw the money without making this deposit that the website asks me, nowadays I need that money to survive since we are without working in this country for the quarantine we have been more than 60 days. I ask the gentlemen of Slottica to consider my request since I trust you. Kind regards. Colome Maximiliano.

Rosario.Argentina.

We would like to ask the Slottica Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Hello, Maximiliano!

We are really sorry that you met that difficulties, but unfortunately such issue existed because of our payment provider. We have already looking for better one to avoid any difficulties to withdrawal and deposit money for our players. 

Could we ask you please to try deposit from your skrill account with same mail you have registered in the casino and we will use skrill to withdrawal money ( for sure without wagering 3x rules!). Sorry one more time please. And I hope you will get your winning in the nearest time!

Best regards, 

Slottica Casino

Hello Slottica with skrill, I cannot deposit or withdraw money, since my country does not appear as a currency, Argentine pesos does not exist in the application of skrill, it does not allow me to deposit money, it asks me to deposit more than U $ D 800 dolareeess and 1 only dollar costs in Argentina $ 130 I calculated how much is U $ D800 DOLLARS IS MORE THAN $ 40,000 Argentine pesos what would cost me a complete vacation or a high-end cell phone. I cannot and do not have that money to be able to deposit in slottica. Although I could do it with the same cards that I deposited twice in slottica but I refuse the deposit. I am attaching skrill screenshots. Greetings and we hope we can solve this problem that slottica generates.

Greetings atte.

Here what asks me to deposit a madness for my country in Argentine pesos.

As you are experiencing issues depositing funds to your account and to avoid further delays before you can receive your winnings, we would like to suggest a following solution. Among the payment methods verified on your account with us are Skrill and Ecopayz wallets. Please advise, which of two you would like your winnings to be withdrawn to?

Best regards, 

Slottica Casino

Hi Slottica, to Ecopayz.

Maximiliano, sent to your ecopayz!

Check it please!

Best regards, 

Slottica Casino

Thank you very much slottica, for making the payment. It was received in my ecopayz account.

Perfect!)

I am glad to know that we could sort it out! And please, take my apologies for existed issue.

Best regards, 

Slottica Casino

Thank you

Thank you Slottica team for showing this gesture of goodwill.

Dear Maximiliano,

I'm glad to hear that your issue got resolved. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Juli