Slottica Casino - Player’s struggling to complete account verification.

This applies to Slotica casino

Did not exist as an alternative

I have requested withdrawals and they refuse

Says I'll show the credit card I played with a long time ago. I have paid with Trustly.

So incredibly frivolous and degrading. They have received everything sent. Account statements, identity cards, cards, passports, driving licenses, extracts from personal registers, bank statements from both accounts I used with Trustly.

I'll have my money. Have been on for a week now.

Grateful for help.

I have the same problem with Megaslots they refuse to pay my money.

Help!!!

Dear Ulrika,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the licensed casinos takes KYC lightly.

Do I understand it correctly that uploading your old bank card seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification? How long ago was the other card used for depositing? Is this your first withdrawal attempt in this casino?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello again

Slotica seems to have given in now that I have talked to my bank and they say like me that I can not show cards that do not exist.

Megaslots, on the other hand, answers that Swedish players must deposit 500 euros in addition to what they played for if they are to make a withdrawal. I do not deposit another penny at this rogue casino. You can not play and settle in then be told that players from Sweden will be punished with 500 euros.

I have played at every casino for the last time. Just crap games all the time. No please help me so I get my money. Regards Ulrika

Dear Ulrika,

How long ago was the other card used for depositing? Is this your first withdrawal attempt in this casino?

Megaslots refuses to pay out the money. There is no email address where you can get in touch with them. Incredibly unpleasant in the chat. 500 euros should I pay in because I am Swedish? Not wise it is about nonsense money. Se mail: Due to the fact that you are from Sweden you can use only Bank Transfer. After the process of verification you need to make a deposit 500 EUR.

If all these requirements are met you will be able to withdraw your funds.

What is this?

Thanks for the help. Have a nice day. Regards Ulrika

I understand your frustration but please, let’s keep this existing thread to Slottica Casino and please reply to my previous questions. How long ago was the other card used for depositing? Is this your first withdrawal attempt in this casino? If you would like to file another complaint, please do so and it will be handled separately. Thank you in advance for your understanding and cooperation. 

These are Megaslots I want help with. The others have given in when I sent info from my bank.

Please file another complaint for the Megaslots and I will publish it as soon as possible.

Dear Ulrika,

Thank you very much for filing another complaint. I have published it already.

Regarding this case, do I have your permission to close or you wish to keep it opened until you’ll receive your winnings? Thank you in advance for your reply.

Dear Ulrika,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.