Slottica Casino - Player’s payment method verification is missing.

Hello, I wanted to leave my complaint as I am unable to withdraw my money. It says that my payment method needs to be verified, but it does not give me the option to verify it. Without this verification, it won't allow me to make the withdrawal, and I don't know what else to do. I have sent messages to support, but none have been answered. The website doesn't give me the option to upload a verification or anything, so I can't withdraw my money. I was able to verify my identification and it was accepted, but there is no option for verifying payment methods. I attempted to make two withdrawals and both were rejected.

Dear victorbp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying the payment method seems to be the only issue?
• When was the last time you contacted the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear victorbp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.