Slottica Casino - Player’s criticizing false bonus advertisement.

Do not use this casino please, I use piggy bangs and you can make deposits with non-rollover bonuses and then continue betting and withdraw whenever you want, slottica I made a deposit for a bonus that did not have rollover, and then they asked me for 45x rollover, to cancel That bond charged me 18 dollars, and then to get my money 20% commission, total scam.

Dear Pablo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have redeemed and played? Please forward its name or a specific link to petronela.k@casino.guru. Additionally, please attach all the relevant communication between you and the casino. Could you please advise which payment method you have opted for to withdraw your funds? I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Pablo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have no link or remember what it was Only that some say rollover x45 explicitly and this did not say anything as much as in other casinos if it does not say it is 0 so I put it and it was not that, the withdrawal method is skrill

Dear Pablo,

Thank you very much for your reply. Unfortunately, I can only recommend reading terms and conditions carefully before redeeming any promotional offers to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

I wish I could be of more help, unfortunately, there’s not much we can do for you in this matter. Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Dear Pablo,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I already have my money, I had 150, they took 18 dollars to remove the bonus and another 20% to withdraw, I recovered 104

Thank you very much, Pablo, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear Pablo,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.