The player from Spain had deposited €200 and had €1400 of winnings confiscated due to a disputed rollover requirement. After wagering double the stated requirement, the player had requested a €450 withdrawal, which was canceled due to a disputed €7 bet. The player believed the casino to be unreliable. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.
SlotsVil Casino - Player’s winnings were confiscated due to a disputed rollover requirement.
Amount: €1,600
SlotsVil Casino
Safety Index:LowSafety Index
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3.7
SlotsVil Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Translation
A disastrous casino.
I made two deposits of 100 euros each.
With the second one (which was supposed to be the second welcome bonus), they later told me it was something different and took away 1400 euros of winnings, claiming that the rollover requirement was 6000.
The conditions were set at x25. The second deposit was 100 + the 50 bonus, making 150 x 25 = 3750.
They made me bet double to release the bonus. Then they took away my winnings, saying that I had to wager up to x40.
Since my balance was left at 500 euros after they removed the previous 1400, I decided to withdraw because I do not find this casino RELIABLE.
I requested a withdrawal of 450 euros, and now they're telling me that it has been canceled because I supposedly placed a bet of 7 euros.
I did not place that bet, and it fraudulently appears in the middle of another game. Let me explain: I was playing the same game for a long time, and suspiciously, a single bet of 7 euros appears in the roulette, with no other bets appearing there ever again.
This casino is a scam. I recommend not using it.
Automatic translation:
Public
Public
4 months ago
Dear MariaSot,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Could you please send me the link to the second bonus you took? Did you have to enter any code to activate your bonus? Please send me the screenshot of the Bonus history from your casino account as well.
Do I understand correctly that you did not play Roulette while your bonus was active? Has the casino specified how many of your bets were higher than the maximum allowed bet with bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
