SlotsVil Casino - Player's account closure request is delayed.

I have asked this casino four times, via chat and email, to close my account and they haven't done it, they just keep giving me excuses. I want them to close it once and for all.

Dear JackerGoya,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlotsVil Casino.

I checked the casino's terms and conditions and found this: https://slotsvil.com/pages/terms-and-conditions

3.14. A customer may request to close their account no sooner than 90 days following their first successful deposit. To initiate the closure, the customer must inform Slotsvil of their intention via e-mail at customerassist@slotsvil.com. Upon receiving the request, Slotsvil will process and finalize the account closure within 60 days. When a customer decides to close their account, they must immediately cease using the website. After Slotsvil has notified the customer that their account is officially closed, Slotsvil will no longer be liable for any outstanding bets, which will be voided and declared null.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account verified?
• What is the reason for account closure? What reason did you give to the casino when requesting account closure?
• Are there any outstanding withdrawals pending on your account? Is there any withdrawable balance available on your account?
• Have you unsubscribed from the casino's marketing communication?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Tomas, thanks for helping me, but I can see that it is complicated to close the account at that casino. What I will do is not enter it anymore and they will close it themselves, and my account is not verified at that casino. Thanks.

Thanks for the reply, JackerGoya.

I understand your decision and we wish you all the best.

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BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

Alternatively, you can try these tools: https://es.casino.guru/juego-responsable#apps-y-herramientas

If you'll have further trouble with this casino please don't hesitate to contact me by requesting to reopen the complaint or at my email at tomas@casino.guru

For the time being, since no direct action from us isn't required, I'll close the complaint. Thanks for your understanding.