The player from Sweden has experienced technical problems while playing slots. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Sweden has experienced technical problems while playing slots. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Sweden has experienced technical problems while playing slots. We rejected the complaint because the player didn't respond to our messages and questions.
WARNING WARNING !!!!!!
I got a bonus on Book of ra 6 and then had 63 Euro in my account.
I won a total of 953 Euro and bet 2 Euro per spin, at the last spin I went back to the first page and then only had 61 Euro on account, and in the transactions list was not the win / winnings with ...
Tried to contact their support but did not succeed, a few minutes later the support writes to me and asks if they can "help me with something" so I explained that I won. Got the answer "Impossible that you won, it is not even on the transactions list".
Big Red Flag at this casino ...
VARNING VARNING!!!!!!
Jag fick bonus på Book of ra 6 och hade då 63 Euro på mitt konto.
Jag vann totalt 953 Euro och satsade 2 Euro per spin, vid sista spinnet så åkte jag tillbaka till första sidan och hade då bara 61 Euro på konto ,och i transactions listan fanns inte vinsten/vinsterna med...
Försökte ta kontakt med deras support men lyckades ej, någon minut senare skriver supporten till mig o frågar om dom kan "hjälpa mig med någonting" så förklarade jag att jag vunnit. Fick då svaret "Omöjligt att du vann,det står ju inte ens med i transactions listan".
Stor Röd flagga på detta casino...
Dear Oliver,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
Dear Oliver,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
Additional comments from the player:
"Hi, as I wrote in the text, my bonus was not included in my game history at all, so I do not have proof because they have been removed, unfortunately, that's why I contacted you, among other things, because my history is not included: 😕"
Additional comments from the player:
"Hej som jag skrev i texten så fanns inte min bonus med i min spel historik alls så bevis har jag inte pga av dom är borttagna tyvärr, det va därför jag hörde av mig till er blandannat för min historik finns inte med :😕"
Dear Oliver,
Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Dear Oliver,
Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Dear Oliver,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Dear Oliver,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.