The player from Sweden has experienced technical problems while playing slots. We rejected the complaint because the player didn't respond to our messages and questions.
SlotsTitan Casino - Player has experienced technical glitch while playing.
Amount: €953
SlotsTitan Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
SlotsTitan Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
WARNING WARNING !!!!!!
I got a bonus on Book of ra 6 and then had 63 Euro in my account.
I won a total of 953 Euro and bet 2 Euro per spin, at the last spin I went back to the first page and then only had 61 Euro on account, and in the transactions list was not the win / winnings with ...
Tried to contact their support but did not succeed, a few minutes later the support writes to me and asks if they can "help me with something" so I explained that I won. Got the answer "Impossible that you won, it is not even on the transactions list".
Big Red Flag at this casino ...
Automatic translation:
Public
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2 years ago
Dear Oliver,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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2 years ago
Translation
Additional comments from the player:
"Hi, as I wrote in the text, my bonus was not included in my game history at all, so I do not have proof because they have been removed, unfortunately, that's why I contacted you, among other things, because my history is not included: 😕"
Automatic translation:
Public
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2 years ago
Dear Oliver,
Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
