The player from Greece had experienced a delayed withdrawal of €500 from Slotspalace casino. The withdrawal request had been made on 17th March, not 24th as initially reported, and the casino had not responded to the player's subsequent enquiries. The player's account verification had failed, but he had sent all necessary documents to the casino via email. He claimed that the winnings were accumulated with real money, without the use of any bonuses. Despite daily communication with the casino, the player had not received a satisfactory explanation for the delay. We had advised the player to wait for 14 days for the withdrawal to be processed, but he found this unacceptable. The player did not respond to our follow-up messages, leading us to reject the complaint due to lack of further information.
SlotsPalace Casino - Player's withdrawal is delayed.
Amount: €500
SlotsPalace Casino
Safety Index:Very highPlayer stopped responding
REJECTED
Case summary
Good evening, I am awaiting a withdrawal amount from the Slotspalace casino of 500€. The withdrawal was made on 17.03.24. I have sent several emails, none of which have been responded to. Let me clarify that this money is pure profit without the activation of any bonus, nothing at all! Identification was not needed, however, I have sent all my documents via email to facilitate the casino. My withdrawal also no longer gets cancelled, so I thought it might be in an advanced stage.
As for the live chat, I have nothing but the worst to say!!!! One person confirmed that my withdrawal was approved on Friday, another tells me there are delays and asks for patience, while others just shut it down directly, showing that they have no idea what is going on!! I am truly disappointed; the casino takes no position and does not send me the money I risked to play!!!
Hello theodoros09898,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotsPalace Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
I answered this before in my first post!! Verification failed!! It is not deemed necessary by the casino yet. Despite this, I have sent them everything by email in order to speed up the process!! The money is clean without bonuses, my money! I never play with a deposit bonus. 14 days to withdraw???! UNACCEPTABLE as the company promises 1-3 working days!!!! If I had known this I would never have made a deposit, I find it unacceptable as well as the lies I was told by live support!!!!!
THE REQUEST WAS NOT MADE ON MARCH 24 BUT ON MARCH 17!!
I am in communication every day with the casino. Everyone says their own without convincing!!! I mentioned it all in the first first Post!! I AM CALLING THE CASINO FOR AN EXPLANATION AS WELL AS THE RIGHT TO GET MY MONEY BACK IMMEDIATELY!!!!
Hello theodoros09898,
No matter which casino or what they claim, the recommended period is 14 days so I would advise to wait for now. Please let us know in case it would take longer or if there will be any update.
