HomeComplaintsSlotsPalace Casino - Player’s deposits have never been credited to her casino account.

SlotsPalace Casino - Player’s deposits have never been credited to her casino account.

Amount: €180

SlotsPalace Casino
Safety Index:Very high
Submitted: 01 Mar 2023 | Case closed : 16 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

I made several deposits last night, 100 euros were not credited to my casino account, then I waited, thinking maybe there were delays, so I wait a day, today I deposited again 2 times 30 euros, one of them was not credited, then I got 50 Euros deposited were not credited again and I contacted the support instead of finding a solution, I was told that the missing deposit was not 180 euros and that I should wait 2 hours.


Automatic translation:
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1 year ago

Dear cennetkusumm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Please forward your payment receipts to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

 

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1 year ago

Dear cennetkusumm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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