SlotsPalace Casino - Player faces excessive charges and conditions for winnings payout.

Seems the won't let me use my visa to pay taxes they say I have to pay before getting my winnings. They are trying to say I have to use bitcoin which I do not have..so just another way of not paying out winners. And they tell me I have to pay an extra 300 if I use my visa..so saying I have to pay over 500 to get my winnings transferred to my bank..sounds like scam and not wanting to pay me

Dear GGaldi,

We appreciate you taking the time to share your concerns with us. I'm sorry to hear about the issue you've encountered.

Please be aware that the availability and diversity of payment methods are influenced by various factors beyond the casino's control. These factors include the regulations of the Licensing Authority, your geographical location, and contractual agreements with payment providers, as well as banking restrictions. Just because a payment method is accepted for deposits does not guarantee its availability for withdrawals.

• Before we escalate this matter with the casino, could you kindly confirm if your account has been fully verified?

Furthermore, if Bitcoin happens to be the only option for withdrawals, you may need to set up an account for it. Bitcoin offers fast and secure transactions, and you have the flexibility to convert it into cash and transfer it to your bank account. There are numerous online resources available to guide you through the process, such as this one: https://www.bitcoin.com/get-started/how-to-get-started-with-bitcoin/.

We are committed to assisting you in resolving this matter promptly. Thank you in advance for your cooperation.

Best regards,

Petronela

I just want them to accept my visa for payment..and yes me and my bank have been verified...if they want players to play they need to make it simple for withdrawals...bitcoin is too complicated for some of us

Dear GGaldi,

As previously stated:

Please understand that the availability and range of payment methods can be affected by factors outside of the casino's influence. These factors include regulations set by the Licensing Authority, your geographical location, contractual agreements with payment providers, and banking limitations. Acceptance of a payment method for deposits does not automatically ensure its availability for withdrawals.

If you were advised to utilize an alternative payment method, regrettably, my sole suggestion would be to adhere to the instructions provided by the casino.

Please let m know how you'd like to proceed.

Thank you.

Dear GGaldi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.