SlotsPalace Casino - Player believes that their withdrawal has been delayed.

I’ve been waiting since Nov. 3 and was told it takes up to 3 business days. After 3 business days passed, I was told it takes at least 3 business days. After 5 business days, I was told it might take longer. Additionally, no one answers emails and they have chat bots answering questions. I’d love to get a real response from an actual human being.

Dear krystelkornatz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I haven’t received one response to any email sent to this casino, and they appear to only use chat bots on their website for live support. I’ve emailed their support email address and their complaints email address.