The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The player has received the payment, and the complaint was closed as "resolved".
The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The player has received the payment, and the complaint was closed as "resolved".
The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The player has received the payment, and the complaint was closed as "resolved".
Dear Fravr,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dear Fravr,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dear Fravr,
Have you received your withdrawal from the casino yet?
Dear Fravr,
Have you received your withdrawal from the casino yet?
I still haven't received my money, it just makes it difficult to withdraw I've already sent all the documents..even at the bank I've made documents for them so far nothing always the same narrative I've been in this mess for 14 days without my withdrawal
Até hoje não recebi meu dinheiro só dificulta a retirada já enviei todos os documentos..até no banco eu fui madei documentos para eles até agora nada sempre a mesma narrativa já tô a 14 dias nessa enrolação sem minha retirada
How can today they asked me for a November extract if I already sent all 3 extracts what they want and make the withdrawal difficult I ask the site guru to intervene because I already sent all the documents
Como pode hoje me pediram extrato de novembro se já mandei todos o 3 extrato o que eles querem e difificultar a retirada peço site guru que intervir pois já mandei todos documentos
Casino creates difficulty for you to withdraw your earnings they want extract from November and I made a deposit for it in February I do not recommend this casino I am sad with the total disregard of this cssino..detail I have already sent all the requested documents including November so I believe that they are difficult to You can't withdraw your winnings after 17 days
Casino cria dificuldade para vc tirar seu ganhos eles querem extrato de novembro sendo que fiz depósito para ele em fevereiro não recomendo esse casino estou triste com total descaso desse cssino..detalhe já mandei todos documentos solicitados inclusive de novembro sendo assim acredito que eles dificutao para vc não conseguir tirar seu ganhos já se fora 17 dias
20 days only enrrrolam I already made more than 15 documents no account verification emails cchats only enrrrolam you makes it difficult to withdraw I never saw this I ask for help from the guru site to try to see if they pay me I never want to go near that casino total neglect a joy is over turning sadness
20 dias só enrrrolam já madei mais de 15 documentos nada de verificacao de conta emails cchats só te enrrrolam dificulta sua retirada nunca vi isso peço ajuda do site guru para tentar ver se eles me paguem nunca mais quero passar perto desse casino total descaso uma alegria acabou virando tristeza
Thank you for your reply, Fravr. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification? Or is incomplete verification the problem that caused the delay in processing your withdrawal?
Have you accumulated your winnings with or without an active bonus?
Thank you for your reply, Fravr. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification? Or is incomplete verification the problem that caused the delay in processing your withdrawal?
Have you accumulated your winnings with or without an active bonus?
I didn't make any successful withdrawals. The question of account verification, I already sent more than 15 documents requested, all of them were accepted.. but they want it from November that I sent that I didn't even have an account there. What I did was in February, I already sent the extracts for the last 3 months that were accepted and it's been going on for 20 days without resolving
Não fiz nenhum saque bem sucedido. A questão verificação de conta já enviei mais de 15 documentos solicitados todos foram aceitos ..só que eles querem de novembro que mandei que nem tinha conta lá resumindo eles estão dificultando verificação para não efetuar saque já tem mais usuários com mesmo problema ..a e depósito que fiz foi em fevereiro já enviei os extratos dos 3 últimos meses que foram aceitos e já vai para 20 dias sem resolver
I just decided there was no bonus I already sent several emails several conversations in chat.la even on their page it says that documents were accepted then they came with a story you want from November and I already sent it
Só resolvo não tinha nenhum bonus já enviei vários e-mails várias conversas no chat.la mesmo na página deles mesmo diz que documentos foram aceitos aí vieram com história que quer de novembro sendo que já mandei
Thank you very much for your reply, Fravr. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Thank you very much for your reply, Fravr. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Thank you very much, Fravr, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Thank you very much, Fravr, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Dear Fravr,
I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite a SlotsPalace Casino representative to join this conversation and participate in the resolution of this complaint.
Dear SlotsPalace Casino,
Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?
Thank you in advance for providing the information.
Kind regards,
Stefan
Dear Fravr,
I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite a SlotsPalace Casino representative to join this conversation and participate in the resolution of this complaint.
Dear SlotsPalace Casino,
Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?
Thank you in advance for providing the information.
Kind regards,
Stefan
Dear all,
Thank you for reaching out.
We would like to inform you that after a thorough review of the account, we have come to a decision to re-open it and confirm it as verified. The customer may now request a withdrawal, and we will make sure to prioritise the payment once it is submitted. Please accept our sincere apology for the inconvenience.
Best regards,
Slotspalace.com
Dear all,
Thank you for reaching out.
We would like to inform you that after a thorough review of the account, we have come to a decision to re-open it and confirm it as verified. The customer may now request a withdrawal, and we will make sure to prioritise the payment once it is submitted. Please accept our sincere apology for the inconvenience.
Best regards,
Slotspalace.com
Dear Fravr,
Could you please let us know once you request the withdrawal?
Thank you very much in advance.
Kind regards,
Stefan
Dear Fravr,
Could you please let us know once you request the withdrawal?
Thank you very much in advance.
Kind regards,
Stefan
Dear Fravr,
Thank you for your response and the information provided.
Please let me know once you receive the payment.
I am looking forward to your response.
Kind regards,
Stefan
Dear Fravr,
Thank you for your response and the information provided.
Please let me know once you receive the payment.
I am looking forward to your response.
Kind regards,
Stefan
Dear Fravr,
I would like to kindly ask you to wait a few days for your withdrawal to arrive in your account. Usually, this process can take up to 14 days.
Please, keep us updated.
Your patience is much appreciated.
Kindest regards,
Stefan
Dear Fravr,
I would like to kindly ask you to wait a few days for your withdrawal to arrive in your account. Usually, this process can take up to 14 days.
Please, keep us updated.
Your patience is much appreciated.
Kindest regards,
Stefan
Dear SlotsPalace Casino,
Could you please state if the player's withdrawal has been processed? When can Fravr expect the payment?
Thank you in advance for providing the information.
Kind regards,
Stefan
Dear SlotsPalace Casino,
Could you please state if the player's withdrawal has been processed? When can Fravr expect the payment?
Thank you in advance for providing the information.
Kind regards,
Stefan
Payment received today... I would first like to thank site guru nota 1000 for you ..and also thank the casino for solving the problem
Pagamento recebido hoje...gostaria de primeiramente agradecer site guru nota 1000 para vocês ..e também agradecer ao casino pela resolução do problema
Dear Customer,
Please feel free to contact us should you have any other questions.
Best regards,
Slotspalace.com
Dear Customer,
Please feel free to contact us should you have any other questions.
Best regards,
Slotspalace.com
Dear Fravr,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Stefan, Casino.Guru
Dear Fravr,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Stefan, Casino.Guru
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.