SlotsPalace Casino - Player believes that their withdrawal has been delayed.

I've been trying to withdraw my money since the 19/02th and nothing from the casino pays me

Dear Fravr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Casino until today I do not get in touch to resolve

I have already sent all requested documents as requested and nothing

I still do not recommend this casino

Casino still doesn't pay me

I hope they solve the guru site because it is absurd until today it only makes it difficult to withdraw please help

Dear Fravr,

Have you received your withdrawal from the casino yet?

I still haven't received my money, it just makes it difficult to withdraw I've already sent all the documents..even at the bank I've made documents for them so far nothing always the same narrative I've been in this mess for 14 days without my withdrawal

How can today they asked me for a November extract if I already sent all 3 extracts what they want and make the withdrawal difficult I ask the site guru to intervene because I already sent all the documents

Casino creates difficulty for you to withdraw your earnings they want extract from November and I made a deposit for it in February I do not recommend this casino I am sad with the total disregard of this cssino..detail I have already sent all the requested documents including November so I believe that they are difficult to You can't withdraw your winnings after 17 days

Guru help me please

Now I can't get into the chat casino total neglect

19 days without receiving without solving now I can't even talk in the chat

Please website guru help me

Cade my money casino pay me

20 days only enrrrolam I already made more than 15 documents no account verification emails cchats only enrrrolam you makes it difficult to withdraw I never saw this I ask for help from the guru site to try to see if they pay me I never want to go near that casino total neglect a joy is over turning sadness

Thank you for your reply, Fravr. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification? Or is incomplete verification the problem that caused the delay in processing your withdrawal?

Have you accumulated your winnings with or without an active bonus?

I didn't make any successful withdrawals. The question of account verification, I already sent more than 15 documents requested, all of them were accepted.. but they want it from November that I sent that I didn't even have an account there. What I did was in February, I already sent the extracts for the last 3 months that were accepted and it's been going on for 20 days without resolving

I just decided there was no bonus I already sent several emails several conversations in chat.la even on their page it says that documents were accepted then they came with a story you want from November and I already sent it

Casino does not pay does not respond never play in this casino again

Please help me site guru..this casino don't want to pay me

Thank you very much for your reply, Fravr. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Clear

I have already sent all the requested documents as requested, so enrrrolam do not pay

In addition to not paying me to delete the account

Thank you very much, Fravr, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Fravr,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a SlotsPalace Casino representative to join this conversation and participate in the resolution of this complaint.

Dear SlotsPalace Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Dear all,

Thank you for reaching out.

We would like to inform you that after a thorough review of the account, we have come to a decision to re-open it and confirm it as verified. The customer may now request a withdrawal, and we will make sure to prioritise the payment once it is submitted. Please accept our sincere apology for the inconvenience.

Best regards,

Slotspalace.com

Dear Fravr,

Could you please let us know once you request the withdrawal?

Thank you very much in advance.

Kind regards,

Stefan

Hi good afternoon I already requested withdrawal today 22/03

Dear Fravr,

Thank you for your response and the information provided.

Please let me know once you receive the payment.

I am looking forward to your response.

Kind regards,

Stefan

I have already received 2 emails about my withdrawal and so far none of the money would like to ask for help from the guru site

Dear Fravr,

I would like to kindly ask you to wait a few days for your withdrawal to arrive in your account. Usually, this process can take up to 14 days.

Please, keep us updated.

Your patience is much appreciated.

Kindest regards,

Stefan

I understand but I've been waiting almost 1 month

Dear SlotsPalace Casino,

Could you please state if the player's withdrawal has been processed? When can Fravr expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Payment received today... I would first like to thank site guru nota 1000 for you ..and also thank the casino for solving the problem

Dear Customer,

Please feel free to contact us should you have any other questions.

Best regards,

Slotspalace.com

Dear Fravr,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan, Casino.Guru