SlotsNBets Casino - Player’s underage child has managed to access the casino website.

This casimo allowed my 9 year old daughter to make an accounf and deppsit over 1187 pounds without no verifixation they have ignored over 100 emails and they are very rude. They have allowed under age gambling which is very serious and have not refunded the funds.

Dear Rachel-Anne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please specify under whose name was the account created and who has discovered the issue? Whose payment method has been used to deposit funds?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi yes i did not do it. My daugjter did not want to tell me she has a few problems and she was worried to say. She was very disturbed by it. The company has ckmpletely ignored all 50 plus emails they have no interest and just took my money she is underage they r liable to refund these immediatly.

Also was my own details but never used.. Daughtet deposited the funds but thought she waa on new games.. She is terrified by this and is very upset nobody stopped her at the site or put blocks in place.

Do I understand correctly that the casino account has been registered under your name?

Thats correct yes.

How did your daughter gain access to your casino account?

I do not know i am unsure she has few issues however not sure about that. My phone brings up all my details automatically in anything via google services.

Dear Rachel-Anne,

Please understand that you have provided access to your casino account to a third party which is strongly prohibited.

https://snbets.co/templates/company/terms_and_conditions

"12.11. The company shall not be liable for any loss and damage that may occur as a result of access by third parties of any of personal information."

"XXI. BREACH OF THE TERMS AND CONDITIONS

21.1. You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however causes that may arise, whether or not reasonably foreseeable, as a result of or in connection with:

21.1.1. The access to and use of the Services by You or by anyone else using Your username and password; and/or"

I did not set it up.

I'm sorry, but I don't understand your last message.

Dear Rachel-Anne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Sorry what do u require.

Dear Rachel-Anne,

Please understand that you have provided access to your casino account to a third party which is strongly prohibited and we can't help you.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear Rachel-Anne,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.